Customer Service Executive

Curriculum Vitae

Mr. SHAILESH YOGINDRAPRASAD YADAV

Address: FLAT NO.S4, AGARWAL CHAMBERS,DATTAWADI,AKURDI,PUNE-411035

Contact: +91-986******* Email: ********.**********@*****.***

Career Objective

To use my knowledge & Experience improvised skills and proven abilities in an organization that promotes learning, so as to support the growth and profitability of the company.

Professional Experience

Worked over 2.5 years of experience in Customer Service & in which 18 months of experience in TBSS

Also 1 year in Amazon as Customer executive ( US-Voice process).

Experience in managing Voice activities.

1)Firm - TBSS

Designation - CE (Customer Executive) Period - 18 Months for voice process.

2)Firm- Amazon

Designation –CE (Customer Executive) Period-12 Months for US Voice process.

3)Firm- Tech Mahindra Private Limited

Designation- Subject Matter Expert

Three UK Retention

Period- 18th September 2021-Till date

Key Highlights

Currently associated with Tech Mahindra Three UK Retention

Daily calls on performance score card

Handling customer issues, deal with customer escalations & complaints, coordinating internal teams.

Following the client’s SOPs to reduce escalations

Meeting with Managers & UK clients to discuss possible improvements towards customer issues.

Academic Details:

Exam

Year

Board

Percentage

S.S.C.

2013

Maharashtra State Board

56 %

H.S.C.

2015

Maharashtra State Board

59.38 %

Personal Details

●Date of birth: 2nd Jan 2000

●Marital status: Unmarried

●Nationality: Indian

●Languages known: English, Hindi & Marathi

●Hobbies: Playing Football, Travelling

Strengths

Eager to learn many new things and take new challenges & Quick learner .

Punctuality, Flexible to work

Sincere at work and to feel responsible

Good communication skills & problem-solving skills

Declaration

I hereby declare that the above information is true to be the best of my knowledge and belief.

Date:

Place: Mr. Shailesh Yogindraprasad Yadav

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