System Engineer Desktop Support
Resume:
EMPLOYMENT HISTORY
MAR **** - PRESENT
System Engineer/SYSADMIN/INFOSEC, WIPRO
JUL 2021 - MAR 2022
IT Desktop Support Tier II, Apex Systems (Dell and Boeing) APR 2013 - AUG 2020
Petroleum Supply Specialist, United States Army, Various Locations Clarksville, US, 37036
************@*****.***
GUNTHER BOSECKER
SYSTEM ENGINEER/SYSADMIN/INFOSEC
PROFESSIONAL SUMMARY
Expertise in Technical Services and Customer facing fast-paced and high-stress environment. Passionate and analytic mind, combined with attention to detail, that enables the provision of timely and efficient solutions for problem solving. A confident communicator with outstanding supervisory, training, and coaching skills. Individual who is capable of working both as an individual or as a team member. Extremely comfortable with exercising initiative and being able to adjust quickly to change. United States Army Veteran, Secret Security Clearance. Resolve hardware/software issues, enhancing system efficiency and user satisfaction. Collaborate with Infosec teams to address security concerns, ensuring data protection. Manage Active Directory for seamless user access, improving operational workflow. Install and maintain hardware, optimizing performance and reducing downtime. Analyze network issues, providing solutions that improve connectivity and reliability. Optimize network infrastructure and resolve complex hardware/software issues, enhancing system reliability and minimizing downtime for improved operational efficiency.
Partner with InfoSec teams to address security vulnerabilities, implement robust access controls, and maintain compliance with industry standards. Leverage SQL database expertise and MS applications proficiency to streamline data management processes and drive operational improvements. Spearhead proactive maintenance strategies, reducing system failures and enhancing overall IT infrastructure performance for increased productivity. Provide comprehensive technical support, swiftly resolving client issues and offering guidance on hardware/software upgrades to optimize user experience. Implement proactive system monitoring, swiftly identifying and resolving potential issues before they impact operations, enhancing overall IT infrastructure stability.
Resolved technical issues, enhancing system uptime and efficiency. Supported non-technical staff, improving IT service satisfaction. Responded to customer support calls, ensuring timely issue resolution. Diagnosed and fixed hardware/software problems, boosting performance. Utilized ticketing systems for efficient action tracking and follow-up. Implemented remote software installations, minimizing downtime and boosting productivity across multiple client organizations. Developed creative solutions for complex technical issues, leveraging diagnostic tools to optimize system performance. Provided exceptional customer service, maintaining professionalism while addressing diverse technical support needs. Coordinated with cross-functional teams to resolve hardware and software issues, ensuring seamless operations for clients. Engineered creative solutions for complex technical challenges, optimizing system performance and minimizing downtime across multiple client organizations. Developed route plans ensuring compliance with safety regulations and efficient fuel delivery. Maintained detailed logs of fuel transactions and incident reports for operational accuracy. Led and mentored team in petroleum operations, enhancing skills and task execution. Operated and maintained equipment for effective petroleum distribution systems. Mentored and led personnel operations, imparting crucial job skills and fostering a cohesive team environment in petroleum distribution. Pioneered efficient maintenance protocols for diverse petroleum distribution equipment, enhancing operational reliability and safety. Streamlined fuel issue tracking systems, resulting in improved accuracy and significant time savings in administrative processes. Meticulously managed petroleum supply operations, ensuring precise inventory control and compliance with military regulations. Optimized fuel delivery routes, enhancing safety compliance and operational efficiency while maintaining meticulous transaction logs for improved accuracy. APR 2013 - AUG 2020
Infantryman, United States Army, Various Locations EDUCATION
OCT 2022 - OCT 2024
Cybersecurity Engineer & Network Administration, MyComputerCareer OCT 2024
Associates Degree in Network Admin and CSE
OSHA 30, OSHA
COURSES
JUN 2021
Cybersecurity Bootcamp at New Horizons Computer Learning JUN 2020
PMP Boot Camp Plus Program at Vets2PM
SKILLS
Project Management Operations
Logistics Network Administration
Cyber Security Leadership
Mentorship Linux
VDI/VDE Communication
Security Microsoft Office 365
Teamwork Networking
Data Analytics Ethical Hacking
Microsoft Operating System Hardware Troubleshooting Software Troubleshooting Active Directory
SQL Database Cloud Computing
Virtualization Disaster Recovery
Automation Scripting Incident Response
Directed mission operations, optimizing task allocation for 50+ personnel. Implemented tactical strategies, enhancing combat effectiveness and safety. Managed $1M+ in military assets, ensuring readiness and operational efficiency. Managed high-value military assets exceeding $1,000,000, implementing rigorous inventory control measures to maintain operational readiness. Optimized team performance by identifying critical tasks and aligning personnel skills, resulting in enhanced mission efficiency and effectiveness. Developed adaptive combat strategies, integrating individual weapon systems to maximize offensive and defensive capabilities in diverse terrain. Fostered a cohesive unit environment, promoting teamwork and clear communication to ensure seamless execution of complex military operations. Led tactical operations, enhancing combat effectiveness for 50+ personnel. Managed $1M+ in military assets, ensuring operational readiness and efficiency. Developed adaptive combat strategies, integrating weapon systems to maximize capabilities in diverse terrains. Optimized task allocation, boosting mission efficiency.
System Architecture Technical Writing
PingOne Altiris
L INKS
ADDITIONAL INFORMATION
Certifications
• Certificate of Completion for Linux Redhat Certified Systems Administration
• Certificate of Completion for Google Cloud Platform Fundamentals
• Certificate of Completion for Governance, Risk & Compliance
• Certificate of Completion for Amazon Web Services
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