Business Analyst Project Manager
Resume:
Veronica Frazier, MBA
***********@*****.***
Professional Summary
Results-driven Business Analyst and Project Manager with extensive experience in IT project management, business analysis, and system implementation. Proven track record in delivering projects on time and within budget, ensuring alignment with organizational goals, and fostering strong stakeholder relationships. Adept at problem-solving, process optimization, and cross- functional collaboration to drive operational efficiency and system improvements. Strong expertise in Jira, ServiceNow, MS Dynamics 365, AWS Cloud, and SAP.
Key Skills
• Project Lifecycle Management
• Budgeting & Cost Control
• Risk Management & Mitigation
• Agile & Waterfall Methodologies
• Team Leadership & Collaboration
• Stakeholder Engagement
• Contract Negotiation
• Resource Allocation & Scheduling
• Change Management
• Vendor & Client Management
• Quality Assurance & Compliance
• Microsoft Project, Jira, ServiceNow, and other Project Management tools Skills & Tools
• Project Management: Agile, Scrum, Waterfall, Risk Management
• Business Analysis: Process Improvement, Workflow Optimization, Requirement Gathering
• Technical Expertise: AWS Cloud, MS Dynamics 365, MS Power BI, SAP MM & PM, ServiceNow, Jira
• Communication & Leadership: Cross-Functional Team Collaboration, Stakeholder Engagement, Documentation & Reporting
Education & Certifications
• Master of Business Administration (MBA), Texas Southern University, Houston, TX (2022)
• Bachelor’s degree in computer science, TX (1993)
• SAP - Materials Management and Financial Specialist Certification (2014) Professional Work Experience
Senior Business Analyst Consultant
EDP Renewables – Houston, Texas 07/2023 - 12/2024
• Coordinated and resolved critical system issues for multiple operational systems, ensuring smooth operations
• Utilized Jira and ServiceNow to monitor plant maintenance, weather forecasting, payment processing, and legal documentation
• Supported MS Dynamics 365 and SAP Plant Maintenance (PM) Mobility Solution (RESCO) to standardize Work Orders (WO) for Field Service Operations
• Utilized Power BI as a dashboard to analyze Work Orders for EDPR field technicians
• Collaborated with the Global Support Team to analyze and resolve tier 1,2, and 3 issues related to Work Orders and synchronization issues
• Assisted in functional refinements and user testing for various applications, including: o Metrological Management System (MMS): Tracked new meteorological towers and maintenance work. o Authorization Management System (AMS): Tested payment system refinements and provided recommendations for approval processes.
o Project Wise (PW) / One Space / Bentley: Recommended process improvements to enhance document integration and management.
IT Project Manager
Axiom Space – Houston, Texas 04/2022 - 03/2023
• Led IT projects supporting Axiom’s commercial space station development, including astronaut training and mission control facilities
• Managed a multi-million-dollar construction project, overseeing all phases from initiation to completion by achieving a 25% savings on a $50M budget
• Developed and managed project plans, including defining deliverables, key milestones, and critical paths
• Worked with technical teams to document system architecture, hardware, and software requirements
• Managed project risks, implemented contingency plans, and ensured adherence to technical and quality standards
• Oversaw AWS Cloud-based integration and ServiceNow ITSM implementation Project Manager
Sykes Enterprise – Houston, Texas 10/2016 - 03/2022
• Managed full project lifecycle, from initiation to execution, ensuring timely delivery within scope and budget
• Developed detailed work plans and schedules using Microsoft Project and Excel tools
• Led cloud support operations, troubleshooting moderate to complex IT issues
• Coordinated cross-functional teams to support enterprise IT infrastructure solutions
• Ensured clear stakeholder communication and maintained strong documentation standards Project Manager
TransCore – Houston, Texas 11/2015 - 08/2016
• Oversaw project planning and execution for multiple complex initiatives
• Managed Harris County Toll Road Authority project by achieving a 40% savings with a $100M budget
• Managed project schedules, resource allocation, and risk mitigation strategies
• Led SAP MM installation, troubleshooting, and maintenance
• Implemented process improvements for enterprise IT service delivery and invoicing solutions References Available Upon Request
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