Help Desk Technical Support
Resume:
Luthier * years in Digital Media D. McCabe
*************@*****.***
EXPERIENCE
CTS Helpdesk, Suny Purchase — Help Desk Assistant
2022- Present
-Provided desktop and emergency field support to over 3,000 students, faculty, and Broadview Senior Living residents
-Troubleshooted with clients daily for both hardware and software errors including: passwords not resetting in the active directory, laptops not turning on, setting up remote desktop, ect
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-Using the WOT ticketing system created, updated, and otherwise maintained over 30 tickets a day regarding both state owned and personally owned devices
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-Kept track of inventory of loanable devices using the WOT system
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-Properly documented all support given to keep an accurate log of technical issue
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-Set up lecture halls for events and new offices after moves. This included utilizing Phone over Ethernet, configuring new phones, updating passwords, ect
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-Trained incoming hires
Network/Netlink Summer Internship, Suny Purchase — Summer Intern
Summer 2023
-Updated and modernized outdated spreadsheets by conducting thorough investigations of corresponding data closets and inputting accurate information.
-Migrated server data from corrected spreadsheets to a new website, ensuring data integrity and accessibility.
-Performed PXE boots and USB boots on older computers for future use
-Configured CISCO switches
-Tested and validated patch panels, utilizing the Fox and Hound tool to efficiently trace and troubleshoot cable connections.
-Maintained and optimized data closets through systematic SKILLS
Proficient in Excel
Proficient in Adobe Platforms
Experienced in JavaScript,
Java, Python, CSS, C++, and
HTML
3 Years of Customer Service
Quick Learner with a fast
response time
Well Versed in Information
Technology
Telecommunication Skills
Experience using Active
Directory
LANGUAGES
English with experience in ASL
cleaning, plate testing, and organized cable management for improved functionality.
Summer Teaching Assistant, Suny Purchase — TA for both Film and Acting Classes (30+ Students)
Summer 2024
-Served as a Teaching Assistant for two SUNY Purchase Precollege classes in summer 2024, instructing students aged 14–18 in on-camera acting and film production techniques.
-Led hands-on training for a 4-week intensive course and a 1-week workshop, guiding students through both acting performances and technical film shooting.
-Received outstanding feedback, including a student rating of 6/5 stars, highlighting exceptional teaching skills and understanding of the subjects
Summer Office Assistant, Suny Purchase — Office Assistant Summer 2024
-Transitioned to administrative support after summer classes concluded, managing critical end-of-season tasks.
-Organized and digitized records by transferring physical files into structured Excel spreadsheets for improved accessibility.
-Developed comprehensive inventory sheets to streamline asset tracking and future planning.
-Assisted in coordinating and executing end-of-summer events, ensuring smooth operations for remaining classes.
EDUCATION
The Tech Center, Yorktown — Digital Film and Sound Class of 2021
Graduated with a 2 year degree in Digital Film and Sound. SUNY Purchase, Harrison — New Media
Class of 2025
New Media student with a primary focus on programming, website design, and game design. Uses experience in the language Python, HTML, and Java to create virtual experiences. Dean's List.
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