Customer Service Warehouse Associate
Resume:
Bishop Vaughn
**** ******* ** *********, ** *****
**********@*****.***
Career Objective: Seeking a career where I can leverage my organizational skills and problem-solving expertise to contribute to the achievement of company goals, while demonstrating my ability to quickly adapt and learn on the job.
Experience:
Mar 23 – Mar 25 Shift4 – Center Valley, PA
POS Configuration: Responsibilities include problem solving while supporting merchants to understand their individual needs regarding point-of-sale configurations. Scheduling new merchant consultation. Analyzing and understanding of software and equipment the merchant is currently using to provide appropriate POS configuration. Programming merchant menus, set up online ordering and ensure order accuracy. Training merchant on the usage of our product.
Oct 22 - Feb 23 GXO Logistics Nike – Bethlehem, PA – seasonal
Warehouse Associate: Responsible for processing orders for shipment, including picking and packing. Adherence to safety guidelines. Moving materials, order pulling.
Feb 21 - July 22 QVC Warehouse – Bethlehem, PA - temporary
Warehouse package handler: Responsibilities include shipping and receiving. Picking orders from conveyer, scanning, and sorting. Boxing and labeling materials. Attention to detail and ability to maintain quota and deadlines in a fast-paced environment. Strong focus on safety and accuracy in fast paced environment.
Jan 19 – Jan 21 Apple Leisure Group – Bethlehem, PA
Travel Customer Service Representative: Responsibilities include working in a fast-paced environment. Handle inbound calls from customers who require assistance on a variety of complex vacation packages and insurance options. Upselling, multi-tasking, data entry and time management. Schedule adherence and process efficiencies necessary to meet KPI’s.
Education:
2021 Northampton Community College – Bethlehem, PA
AS – Criminal Justice degree received
Volunteer Lehigh County Youth Association (LCYA) – Allentown, PA 610-***-****
Volunteer responsibilities have included assisting in the concession stand, taking customer orders and preparing orders. Cash handling and ringing on cash register. Interacting with guests and players to answer questions. Supporting new player sign-ups. Equipment storage and preparation for games and field set up.
Skills: Customer service and call center skills. Warehousing, shipping, receiving, picking, packing. Proficient with Microsoft Office. Typing speed >30 wpm. Personable, driven, hardworking.
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