Technical Support Tier 2

Mitchell M Barry

616-***-**** ******************@*****.***

Key Areas of Expertise

● Microsoft 365/Intune Administration

● Scripting & Automation

● Windows/Linux Server Administration

● vSphere/Hyper-V & Virtualization

● Firewall Configuration/Switching/Wireless Networking Summary of Qualifications

● Extensive experience in IT administration, project management and technical support

● Skilled in driving productive communication & setting clear expectations

● Quick and adaptable learner with a passion for optimizing processes and utilizing cutting-edge tools

Professional Experience

Network Administrator II

i3 Business Solutions – Grand Rapids, MI June 2023 – Present

● Act as IT Liaison/vCIO for a portfolio of West Michigan companies

● Manage onboarding processes for new IT clients

● Oversee deployment projects for hardware and software solutions

● Implement and oversee Microsoft 365 environments

● Administrate and deploy Enterprise Windows servers

● Provide Tier 2 & Tier 3 remote and onsite troubleshooting support Systems Engineer

The Vector Tech Group – Holland, MI Oct 2021 – April 2023

● Configure and install ICX switches

● Manage network stability during large scale conventions & exhibitions

● Lead project deployments and manage timelines

● Oversee Microsoft 365 implementations and management

● Administrate and deploy Enterprise Windows servers

● Provide Tier 2 & Tier 3 remote and onsite troubleshooting support Tenure at ZetaOne: May 2013 – Oct 2021

Service Desk Professional II

ZetaOne – Holland, MI July 2019 – Oct 2021

● Administrate and deploy Enterprise Windows servers

● Implement and oversee Microsoft 365 solutions

● Monitor security and perform remote server patching

● Troubleshoot desktop applications and ERP software remotely

● Investigate and deploy new software solutions

● Provide Tier 2 remote and onsite troubleshooting support Renewal Manager

ZetaOne – Holland, MI July 2016 – Oct 2021

● Manage software, domain & SSL/TLS certificate renewals for clients

● Handle procurement and vendor coordination for renewals

● Document renewal procedures to streamline processes Network Administrator

ZetaOne – Holland, MI July 2017 – July 2021

● Consult with clients to assess technology needs

● Maintain IT infrastructure with monthly onsite visits

● Manage remote updates for networking devices

● Improve onsite and remote networking checklists

● Conduct a comprehensive assessment of the customer’s IT environment Service Desk Professional

ZetaOne – Holland, MI June 2015 – July 2017

● Administrate Enterprise Windows servers

● Assist in onboarding new employees

● Monitor security and perform remote server patching

● Document processes through ConnectWise/ITGlue

● Provide Tier 1 & Tier 2 remote and onsite troubleshooting support Service Desk Intern

ZetaOne – Holland, MI May 2013 – June 2015

● Provide Tier 1 remote and onsite troubleshooting support

● Collaborated on creating documentation for processes

● Supported end-user PC setup and documentation

Education

● Grand Valley State University – Allendale, MI

2013 – 2015

Degree in Computer Science

● Calvin College – Grand Rapids, MI

2011 – 2013

Studied Computer Science & Spanish

Technical Skills

● Data replication, backup, storage & retrieval

● Windows and Linux server administration & deployment

● Network administration & physical maintenance

● Renewal management & procurement oversight

● Remote/onsite troubleshooting & management

● Switch configuration & deployment

● PowerShell scripting & Automation

Proficient Software/IT Technologies

● WatchGuard & Fortinet Firewalls/VPN/APs

● Datto Backup/Networking Devices

● Unifi/Fortinet Networking Switches/APs

● Microsoft 365/Azure/Entra Administration

● ICX/Cisco/HP Switching & Configuration

● Carbonite Cloud Backup/Veeam Backup & Replication

● OVRC/SnapAV/Webroot AV/SentinelOne

● ConnectWise Automate/Control/Manage

● LastPass Password Manager Administration

● Addigy & JAMF MDM Administration

● OpenDNS Deployment & Administration

Personal Interests & Hobbies

● Photography & Photo Editing

● Scuba Diving, Bouldering, Snowboarding & Backpacking

● Reading, Film & Collecting Vinyl

● Baseball & Soccer

● Spanish Language Learning & Travel

Contact this candidate