Power Bi Business Intelligence,data analysis

Bhuvanadevi Nagarajan

Texas, Dallas. +1-940-***-**** **********@*****.*** LinkedIn Github

Goal-oriented Technology Analyst specializing in executing and delivering complex, high-visibility global programs within the Retail, CPG, and Logistics industries. Proficient in SQL, Excel, and data visualization tools, with strong analytical, problem- solving, and business intelligence skills to deliver actionable insights and support data-driven decision-making. Experienced in implementing self-service BI platforms using tools like Power BI. SME – CPG Retail Sales Planning & Execution

PROFESSIONAL EXPERIENCE

Infosys- Bangalore,India Mar 2020-APR 2022

Technology Analyst

Client: Second Largest Global Snacks & Confectionery Conglomerate

● Contributed to the design and delivery of Power BI dashboards for Innovate-to-Market teams, enabling tracking of incremental revenue, forecasted profitability, and project attrition for new product launches across the EU and various product categories.

● Contributed to the migration of dashboards from Tableau to Power BI, optimizing architecture by eliminating data wrangling tools. This resulted in improved report availability for end users and a 40-50% faster report execution time.

● Created and presented detailed weekly and monthly status reports to business stakeholders, empowering them with insights that enhanced decision-making and resulted in a 10% improvement in application operation processes.

● Built a predictive analytics tool that accurately forecasted potential revenue loss due to system outages (SIF and other front-end apps), helping mitigate risks to market performance

● Led the design & development of Sales Rep Digital Platform providing end-to-end view of sales orders & delivery metrics to take actionable decisions, leading to reduction of customer care ticket volumes by 60%.

● Provided training and mentorship to juniors, fostering a data-driven culture and enhancing the analytical capabilities of the team.

Infosys- Bangalore,India Mar 2015-Mar 2020

Senior software Engineer

Client: Second Largest Global Snacks & Confectionery Conglomerate

● Created custom reports in the SIF EDGE tool, delivering actionable insights on sales vs. targets, Key Performance Indicators, Displays and promotion effectiveness, driving sales strategy alignment across markets.

● Developed a robust knowledge base from detailed ticket analysis, which reduced tickets by 30%, leading to quicker issue resolutions and fewer escalations to senior teams.

● Streamlined ticket triaging and resolution using ServiceNow and Remedy platforms, which significantly improved response times by 25%, boosting user satisfaction across supported regions.

● Monitored business workflows, developed system interfaces, and participated in testing new enhancements to optimize operational processes.

● Spearheaded the onboarding of 20 new EU markets by gathering detailed business requirements and leading implementation efforts, ensuring seamless integration and system readiness.

● Designed and optimized business workflows led system interface development, and actively participated in testing new system enhancements, which contributed to process efficiency gains across markets operations.

● Managed user licenses across multiple markets, ensuring compliance with vendor agreements and successfully cutting licensing costs by optimizing usage and releasing underutilized licenses HCL Technology- Bangalore,India Dec 2012-Jan 2015

Software Engineer

Client: Deutsche Bank AG Frankfurt

● Analyzed and resolved L3 incidents in Deutsche Bank Direct Connect apps

● Analyzed and reprocessed failed payments and system messages, identifying root causes of failure to ensure timely resolution.

● Collaborated with clients to troubleshoot issues, providing rapid workarounds to minimize disruptions and enhance client satisfaction

● Designed and implemented end-to-end file workflows, including routing configurations and certification processes, ensuring seamless system performance.

TECHNICAL SKILLS

● SaaS SFA: StayInfront CRM

● Power BI

● MySQL

● DAX

● Excel

● JIRA

● Software Development Life Cycle (SDLC), Waterfall and Agile methodologies. EDUCATION

Bachelor of Engineering Anna University Coimbatore, India. CGPA: 8.0 CERTIFICATIONS

Microsoft Certified: Power BI Data Analyst Associate. Certificate Dataquest: Analyzing data with Microsoft Power BI. https://app.dataquest.io/view_cert/MZDFQM25KUQKHWNN0U4J Dataquest : SQL fundamentals. https://app.dataquest.io/view_cert/ZX2X8T9EZAQNN5ASBI51 ITSM (Information Technology Service Management) Certified by HCL-Technologies

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