Salesforce Com Bachelor's Degree

Nikhila Ganagani

Email Id: *************@*****.***

Ph#: 484-***-****

Bachelor's Degree in Electronics and Communications Engineering from Osmania University - (2010 - 2014)

Professional Summary:

●Over 5+ years of experience in Salesforce.com Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and manufacturing.

●Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.

●Strong knowledge on Administration Setup, Apex, Visualforce and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.

●Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

●Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.

●Experience in creating Lightning Components and Lightning Web Components (LWC), and used the Lightning Design System to convert existing Visualforce pages to Lightning components.

●Experience on Dynamic programming using Schema and asynchronous apex using Batch Apex, Schedule, Future and Queueable Apex.

●Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL and SOSL.

●Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.

●Experience in Sales cloud, Service cloud, Partner portal and Customer portal.

●Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

●Strong exposure in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions along with front- end design technologies like HTML5, CSS, and AJAX.

●Specializing in Salesforce CRM applications. Proficient in production support of Salesforce applications, ensuring smooth operation and resolving issues related to APEX code, Flows, and Lightning Web Components (LWC)

●Skilled in identifying quick fixes in Java and .NET, deploying updates, and implementing enhancements

●Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.

●Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and user & Security Management.

●Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.

●Strong knowledge on Agile, waterfall methodologies.

●Team player with skills of learning quickly, implementing the knowledge for immediate contributions, solving analytical problems and excellent communication and documentation skills.

Technical Skills:

Salesforce Technologies

Apex, Salesforce Lightning, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration

Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Cast Iron Systems, Force.com Platform

Languages

Apex, C, C++, Java,.Net

Web Technologies

JavaScript, XML, HTML, XHTML, CSS, AJAX

Data Bases

Oracle, Ms Access

Operating Systems

Windows XP/Vista/ 7 and Unix

Professional Experience:

Client: Caremark, Richardson, TX. May 2024 – Till Date

Role: Salesforce Developer

Responsibilities:

●Gathered and analyzed business requirements from Product Backlog to design a better solution for the existing configuration and implementing new features as enhancements.

●Developed custom Business logic using Apex Classes, Visualforce pages and Lightning Web components.

●Worked on creating new Visualforce pages/components and Apex classes and worked on enhancing the existing classes and pages to meet the functionality of the business.

●Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

●Worked with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.

●Created custom labels and their translations and used them in the Visualforce pages.

●Worked with the downstream systems in configuring the certificates using Certificate and Key management in Salesforce.

●Used Salesforce Lightning App Builder to create custom Home pages that appear for different profiles.

●Used Salesforce Lightning process builder for visualizing and creating automated business processes. Responsible for the creation of custom Apps and Reports using the Salesforce CRM Cloud computing model.

●Worked on Process Builder creating multiple actions on a single object as per the requirement.

●Created multiple Record Types and page layouts to show different fields on the UI for different users of various countries.

●Used Data Import Wizard and data loader for data imports into Salesforce.

●Worked on Developer Console and Workbench for executing SOQL queries, line by line code coverage for test classes and to execute batch class or any piece of apex code from an anonymous window.

●Worked on Modularizing complex classes into smaller classes by creating Utility Classes.

●Worked on Batch Apex and Schedulers to mass update records in production based on the business requirement.

●Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

●Enhanced the existing Web Service Classes to include new functionality.

●Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.

●Used Cast Iron Integration in-order to extract data from Salesforce to MS-SQL server database.

●Provided ongoing Salesforce.com maintenance support and administration services.

●Attended Daily Stand up meetings and participated in other Sprint related activities like Backlog Grooming, Sprint Planning, Retrospectives, Show and Tells etc.

Environment: Salesforce.com, Salesforce Lightning, Apex (Classes, Triggers, Controllers), Visualforce, Force.com, SOSL, SOQL, Service Cloud, Sales Cloud, Cast Iron, Batch APEX, Data Loader, Dash Boards, Eclipse, Ant, Validation Rules, Custom Objects, Roles, Workflows, Emails and Windows.

Client: Bank of New York Mellon, New York, NY. Feb 2023 – Apr 2024

Role: Salesforce Developer

Responsibilities:

•Preparation of design documents of various silhouette applications based on gathered requirements.

•Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.

•Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in the various applications.

•Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and display them on to the component.

•Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

•Developed Salesforce Lightning Component Framework and built Lightning component using aura framework.

•Written Apex Triggers on Account, contact and opportunity to automate business processes.

•Written Apex Classes, Batch Classes and Schedule class according to the business requirement.

•Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

•Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

•Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.

•Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.

•Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

•Implemented Web-to-lead to track and solve leads from the website.

•Created different Workflow rules and Approvals for various campaign processes.

•Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit the needs of the application.

•Created email templates and inbound emails using Visualforce for the clients and customers.

•Developed and configured various Reports for different user profiles based on the need in the organization.

•Involved in Service cloud and Sales cloud for Implementation/Customization.

•Wrote SOQL & SOSL within Governor Limits for data manipulation using Force.com Explorer.

•Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, and various other components as per the client and application requirements.

•Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

•Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

•Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.

•Involved in production deployment and fixing of business-critical post-production issues.

Environment: Saleforce.com platform, Salesforce Lightning, APEX, Triggers, Controllers, SOSL, SOQL, Service Cloud, Sales Cloud, Visualforce Pages, Data Loaders, Dashboards, Quotes, Role Hierarchies, Sharing Rules, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Windows.

Client: Magellan Health, Phoenix, AZ. Dec 2021 – Jan 2023

Role: Salesforce Developer

Responsibilities:

●Involved in the requirements gathering, analysis and design.

●Interacted with various business team members to gather the requirements and documented the requirements.

●Developed a Salesforce.com custom application using Apex, Visualforce and AppExchange.

●Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.

●Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.

●Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.

●Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

●Developed Salesforce Lightning applications using Lightning Web Components, Controllers and Events and used custom CSS in the components.

●Created Lightning Component Tabs and Visualforce Tabs using Lightning Web Components.

●Designed various Webpage's in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

●Used Force.com IDE to migrate code to the deployment instance.

●Provided production support of Salesforce applications, focusing on the smooth operation and timely resolution of issues related to APEX code, Flows, and LWC.

●Identified quick fixes in Java and .NET applications, deployed updates, and implemented necessary enhancements to maintain application performance.

●Conducted integration and smoke testing to ensure stability and functionality of the Salesforce environment.

●Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.

●Supported the successful implementation and maintenance of Salesforce solutions for healthcare-related operations.

●Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

●Created custom Dashboards for manager's homepage and gave access to dashboard for authorized people for individual divisions.

●Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

●Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response for automating business logic.

●Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

●Worked with Approval processes that used Email Approvals and Parallel Approval steps.

●Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.

●Used Apex Data loader to create, upset, update and delete records on a daily/weekly basis.

●Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

●Participated in Weekly Change control meetings and performed application and global impact analysis, DAP Directory integration for Salesforce.com.

Environment: Salesforce.com, APEX, Triggers, Controllers, Force.com, Eclipse, Visualforce Pages, Salesforce Lightning, Dashboards, Custom Objects, Data Loaders, Sales Cloud, Service Cloud, Agile and Windows.

Client: Target Corporation, Minneapolis, MN. Oct 2019 – Nov 2021

Role: Salesforce Developer

Responsibilities:

•Performed the roles of Salesforce.com Admin and Developer in the organization.

•Interacted with various business team members to gather the requirements and documented the requirements.

•Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

•Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool and Web Services API.

•Developed complex workflows and approval processes for automating business logic

•Used Force.com platform for developing feature rich and user friendly Visualforce pages for enhancing Salesforce UI.

•Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

•Configured federated login to ensure that single sign on is implemented across the company.

•Enabled Salesforce connections between partner salesforce orgs and the client’s org.

•Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

•Used Salesforce Automation Process, created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

•Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

•Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization

•Followed Agile methodology for the execution of day to day work related activities.

•Supported end users and helped them in getting used to the application, generated reports, and saved them for further access to the users.

Environment: SalesForce.com CRM, Apex, Visualforce, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval

References: Will be provided upon request.

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