Quality Assurance Analyst

Sheila Kaye Keith

Monroeville, AL ***** 251-***-**** *********@*****.*** linkedin.com/in/sheila-keith-78660a56

Quality Assurance Analyst

Innovative, reliable IT and telecommunications professional with extensive business analysis and quality assurance testing experience, specializing in broadband internet, fiberoptics, and inside and outside OSS plants. Hands-on team player well-versed in all stages of system development, including requirements, testing, implementation, and production support. Adept at communicating and collaborating at all levels and adapting to new technologies.

Key Skills

Quality Assurance Team Leadership Testing Communication Data Analysis

End-to-End Automation Testing Agile and Scrum Methodology Onboarding Mentoring

Strategic Planning Capacity Planning Requirements Gathering Debugging

Technical Skills

E911 Jira Databricks AccIQ HP ALM DPI AS400 GUI Ericsson Order Orchestration PEGA

Microsoft Office Suite Postman API Provisioning Management Systems AS400 Query SQL

Confluence Salesforce Sitetracker Applications Vxfield_Viraynet MTPN

Professional Experience

Frontier Communications, Remote - Monroeville, AL February 1990 - Present

Lead QA Analyst, IT Testing, November 2016 - Present

Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Analyzed and tested different builds to identify, trace, and help resolve bugs.

Completed UI and API tests under tight deadlines to meet client demands and project timelines.

Collaborated with developers and project managers to assess program capabilities, features and testing demands.

Created accurate and successful test scripts to manage automated testing of certain products and features.

Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.

Conducted capacity planning for testing resources.

Sr. Business Analyst, Development Team, November 2014 - November 2016

Served as a business requirements and testing analyst in the IT department. Captured project requirements from the impacted delivery teams and followed project through each phase to production elevation. Acted as Lead Tester for IT conversions for several acquisitions and conversions of billing, orders, and plant databases.

Performed testing using HP Application Lifecycle Management, documenting test plans, test cases, and executing test sets to ensure software development was successful when deployed in production environment.

Led gap analysis for 5 conversions due to acquisition of telecommunication properties.

Sheila Kaye Keith *********@*****.*** Page Two

Sr. Systems Analyst - Development Team, February 2005 - November 2014

Provided production support by monitoring the Remedy trouble ticketing system for incidents assigned to DPI Production support, which includes resolving DPI/AS400/GUI service order incidents, DPI Plant/AS400/GUI incidents, and DPI Ticketing system/AS400/GUI Incidents.

Served as a subject matter expert Broadband Internet Facility Assignment and provisioning, as well as on DPI Copper and Fiber facility inventory setup and auto assignment.

Collaborated with IT leadership and directors, UAT, and QA teams to automate DPI plant facility assignment and provisioning. Acted as SME for DPI plant tables and inventory.

Acted as DPI plant application trainer for new hire system testers during conversions due to acquisitions of telecommunication properties.

Served as business requirements and testing analyst in the IT department. Captured project requirements from the impacted delivery teams and follows project through each phase to production elevation.

Customer Service Representative, Online, February 1990 - February 2005

Used multiple systems to assist field technicians in programming features, provisioning internet services, as well as troubleshooting problems.

Leveraged AS400 (DPI) to maintain and update records, as well as processing orders for a variety of product offerings.

Certifications

Data Bricks Data Analytics And Warehousing Certificate 01/17/2025

AccelQ Automation and Manual Testing Certification

Agile and Scrum Certificate

ISTQB Foundation Level Certification

Professional Development

Frontier Service Center Training

Data Bricks Data Analytics and Warehousing Certificate

Introduction to Generative AI with GPT

Principles of Leadership Management

Coastal Community College

Awards

Frontier Excellence Award 2010 - 2024

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