Customer Service Associate

Top performer with approximately *+ years in customer service, sales,, and deficiency loss mitigation collections, known for taking initiative to maintain best-in-class accounting services. Proven history of helping monetize office while maintaining financial reconkeeping. Customer service

Attention to detail

Dependable and responsible

Excellent communication

Computer skills

Problem resolution

Problem-solving

Flexible and adaptable

Multitasking

Critical thinking

Organizational skills

Verbal communication

CUSTOMER SERVICE ASSOCIATE 06/2022 to 06/2023

Walmart

Delivered outstanding customer service by addressing inquiries and resolving complaints to ensure high levels of customer satisfaction

Utilized strong product knowledge to guide customers in making informed purchasing decisions, enhancing their shopping experience

Processed returns and exchanges efficiently while maintaining accurate records and managing inventory

Collaborated with cross-functional teams to resolve complex customer issues, contributing to timely and effective solutions

TEAM MEMBER 05/2021 to 05/2022

Bear Creek Bbq - Glenn Heights Texas

Kept work areas clean, organized, and safe to promote efficiency and team safety. Learned all required tasks quickly to maximize performance. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Contributed to team success by completing jobs quickly and accurately. Seagoville High School - Seagoville, TX High school diploma

General Education, 05/2023

DEFICIENCY 07/2023 to 12/2024

SANTANDER CONSUMER USA - North Richland Hills, TX

Settlements over 297 million dollars account

Negotiated settlements on charge off account.

Skip tracing assigning and closing repossessions

inforced workout options (i.e. repayment plans, defennents) and scheduled payments for delinquents accounts.

Attended program events at various locations across territory to promote energy efficient measures. SUMMARY

Lancaster, TX 75134

469-***-**** ************@*****.***

Aaleaceya Burns

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

Contact this candidate