Operations Manager Warehouse

Patrick Goulet

NAPERVILLE, IL *****. 630-***-****. www.linkedin.com/in/patrick-goulet-58b78b260

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PROFESSIONAL SUMMARY

Seasoned warehouse operations manager with a robust track record at Expeditors International, adept in order fulfillment and staff training. Elevated a major LTL hub from last to first in KPI rankings, ensuring seamless service for top-tier clients. Expertise in warehouse optimization led to significant waste reduction and operational excellence. Seasoned operations supervisor with experience at multiple branches servicing a diverse customer base in domestic and air/ocean cross dock.

SKILLS

Employee training. Process efficiency. Microsoft office. Customer billing and service provider payables. TSA regulation compliance. Warehouse DG handling certified. Forklift certification and trainer. Billing certification trainer. Incoterms trainer. Proficient with internal export operation system. Working with developers for new transportation warehouse technology.

PROFESIONAL EXPERIENCE

EXPEDITORS INTERNATIONAL OF WASHINGTON January 2015-present

GROUND NETWORK WAREHOUSE OPERATIONS MANAGER, Franklin Park, IL

July 2021-April 2025

Manage warehouse operations for a major hub for in house LTL network

Helped lead turn around from last to first in hub ranking KPIs

TSA regulation compliance

TWMS Alpha team providing training to network on new warehouse technology

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WHITE GLOVE SERVICE CENTER OPERATIONS SUPERVISOR, Plainfield IN/Roseville CA

March 2019-July 2021

Service center focusing on customers with extensive delivery requirements

Understand white glove delivery requirements for intricate deliveries and communicate with service providers and network

Led and trained a team specifically created by customer request to service high difficulty delivery of office technology

Train network on customer billing and accounting

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WAREHOUSE SUPERVISOR, Plainfield, IN

August 2018-March 2019

Supervised warehouse operations for outbound domestic shipments

Including receiving, routing and load outs

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TRANSCON OPERATIONS AGENT, Humble, TX

January 2015-August 2018

Warehouse operations both at branch and onsite at a customers facility

Office operations arranging pickups, rating, routing, billing, and accounting for customers

July 2018 employee of the month

2018 Excellence award winner

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EDUCATION

DIPLOMA GENERAL STUDIES, IL

Naperville Central HS, January 2006

COMPLETED COURSEWORK TOWARDS GENERAL EDUCATION CLASSES

College of DuPage

COMPLETED COURSEWORK TOWARDS GENERAL EDUCATION CLASSES

University of Iowa

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