Customer Service and Data Entry

Erika Nesbitt

Boiling Springs, SC 864-***-**** ***********@*****.***

Entrepreneur Customer Service Specialist Administrative Professional Professional Summary

Versatile and dedicated professional with 10+ years of experience in customer service, business management, administration, and cosmetology. Strong technical skills with the ability to work independently in remote and in-person environments. Bilingual (English/Spanish), CPR and First Aid certified. Core Skills

Customer Service Office Administration Cosmetology Data Entry Scheduling Client Relations Spanish Fluency CPR/First Aid Certified

Experience

Owner & Hair Designer

Erika's Styles 4 Miles - Boiling Springs, SC 2010-Present

- Provide mobile hair, skin, and nail care services.

- Maintain client records, appointments, and personalized care plans. Administrative Assistant / On-Call Aide

Penchant Home Care - Inman, SC 2018-Present

- Data entry, phone support, filing, and home care assistance. Delivery Driver

GrubHub 2019-Present

- Pickup and deliver food orders to residential and commercial locations. Customer Service Rep

Sitel Call Center - Spartanburg, SC 2019-2020

- Managed retirement and investment accounts, debit card issues, and client support. Various Roles (2004-2018)

- BMW / I.K. Hofmann: Routed vehicles, managed shipping data.

- Charles Lea Center: Transported clients, administered medications.

- SteinMart: Lead customer service, sales, returns.

- Bethlehem Center: Youth counseling, after-school coordinator, office admin.

- JCPenney / Designer's Image: Hair & makeup services, client relations. Education

B.S. Management & Finance (In Progress) - DeVry University A.A. Psychology / Certificate in Computer Science - Spartanburg Methodist College Diploma, Business Management / Certificate in Cosmetology - Virginia College

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