Customer Service Client Support

Money Hira

437-***-**** ***********@*****.***

Kitchener, ON N2C 1P7

Professional Summary

Customer-focused and results-driven professional with over a year of experience across retail, administrative, and customer service environments. Skilled in store and inventory management, team leadership, and client support. Highly organized with strong communication skills, a proactive mindset, and proficiency in Microsoft Office and inventory systems.

Professional Experience

Sage International – Ludhiana, India

Store Manager & Purchasing Manager

Feb 2024 – Sep 2024

Led store operations, supervised staff, and ensured high standards of customer service.

Managed procurement activities and maintained optimal inventory levels.

Oversaw daily sales performance, store merchandising, and team development.

Successfully achieved sales targets and improved customer satisfaction ratings.

Bombay Metal Works Pvt. Ltd. – Ludhiana, India

Store In-Charge

Aug 2023 – Jan 2024

Managed inventory operations, quality checks, and dispatch processes.

Coordinated with vendors and clients for material production and export.

Monitored stock levels to meet demand efficiently and prevent shortages.

Maintained profit/loss records and daily sales reports.

Ensured adherence to quality standards for incoming and outgoing products.

SNS Pahwa Hospital – Ludhiana, India

Reception In-Charge

Jun 2022 – Jun 2023

Oversaw day-to-day front desk operations, including team supervision and training.

Ensured compliance with health & safety regulations and improved reception procedures.

Delivered excellent customer service and acted as the first point of contact for patients.

Collaborated with department heads to streamline administrative functions.

Academic Project

Teacher Training Internship – BCM Sr. Sec. School, Ludhiana

Aug 2018 – Nov 2018

Created and delivered lesson plans for Grades 1–10 in Punjabi and Social Studies.

Engaged with mentors for feedback and improved classroom management techniques.

Organized classroom activities and contributed to student learning development.

Education

Bachelor of Education (B.Ed.)

BCM College of Education, Ludhiana — 2018

Subjects: Punjabi, Social Studies

Bachelor of Arts (B.A.)

Kamla Lothia Sanatan Dharma College, Ludhiana — 2016

Subjects: Elementary Punjabi, Political Science, History

Skills

Customer Service & Communication

Store Operations & Inventory Control

Scheduling & Time Management

Microsoft Office (Excel, Word, Outlook)

Data Entry & Reporting

Team Supervision & Training

Interests

Travel Sports (Cricket, Badminton, Basketball) Art

Availability

I currently hold an Open Work Permit in Canada, which allows me to work full-time.

Contact this candidate