Scrum Master Continuous Improvement

Chioma Frederick

Houston, TX ********@*****.*** +1-832-***-****

linkedin.com/in/chioma-frederick-87932171

PROFESSIONAL SUMMARY

Results-driven Scrum Master & Agile Coach with a proven track record of leading enterprise-level Agile transformations, optimizing workflows, and enhancing team performance across multiple industries. Expert in SAFe, Scrum, and Kanban methodologies, driving efficiency, scalability, and business agility. Adept at facilitating Agile ceremonies, coaching teams, and fostering collaboration among cross-functional stakeholders. Proficient in Agile tools such as Jira, Jira Align, Azure DevOps, ServiceNow, and Rally, with expertise in Salesforce, SAP, Workday, and Dynamics 365 for CRM optimization. Skilled in leveraging DevOps, CI/CD pipelines, AI/ML, and cloud platforms (AWS, Oracle Cloud) to drive digital transformation and operational excellence. Passionate about continuous improvement, data-driven decision-making, and delivering high-impact business solutions through Agile best practices, strategic planning, and stakeholder alignment.

AREA OF EXPERTISE

●SAFe Implementation: Agile Release Trains (ARTs), Lean Portfolio Management, Agile Program Management

●Kanban Expertise: WIP limits, workflow visualization, flow management, feedback loops, process standardization

●Agile Coaching & Facilitation: Coaching teams, leading workshops, training sessions, Agile adoption strategies

● Change Management: Agile transformation, cultural change, overcoming resistance

●Leadership & Collaboration: Stakeholder engagement, transparency, trust-building

●Problem-solving & Decision-making: Analyzing challenges, developing practical solution

●Technical Acumen: DevOps, CI/CD, user story mapping, pipeline provisioning, modern software engineering

●Project Management Tools: Scrum, Kanban, SAFe, Jira, Jira Align, Azure DevOps, ServiceNow, PowerBI, Tableau, and more

●CRM Solutions: Salesforce, SAP, Workday, Dynamics 365

●Other Tools & Processes: UiPath RPA, AI/ML, MS Power Platform, AWS, Oracle Cloud, PostgreSQL, GitHub, Bitbucket, Jenkins

●Collaborative Tools: Miro, Mural, MS Teams, Slack, Zoom, Webex, Confluence, Google Meet, Trello, SharePoint

PROFESSIONAL EXPERIENCE

Scrum Master /Agile Coach Remote

Bank of America Charlotte NC April 2022 - Present

Achievements:

●Implemented key Agile metrics and executive dashboards, reducing overall cycle time by 10% per quarter and improving flow efficiency.

●Used key Scrum metrics including burn down, velocity to help deliver committed work.

●Led data migration from Splunk to Google Cloud, coordinating with DevOps teams to automate deployment pipelines using CI/CD tools, resulting in seamless cloud integration.

●Established an Agile Community of Practice across the product line, providing expert guidance to Scrum Masters, Kanban Leads, and Product Owners, significantly enhancing Agile adoption.

● By fostering a culture of continuous improvement and utilizing Scrum and Kanban methodologies, lead teams to deliver robust cloud-based solutions that support real-time traffic enforcement operations and ensure long-term sustainability.

●Leverage Async Communication. Use recordings, detailed documentation, and chat updates for tasks that don’t need real-time interaction.

●Led new teams through Agile adoption by implementing Scrum best practices,fostering a culture of collaboration, and ensuring continuous improvement through retrospectives and feedback loops.

● Expertise in creating epics, writing user stories and use cases, process diagrams, requirement documents, and specification documents.

Responsibilities:

● Managing four Agile teams while collaborating with the portfolio steak holders and Tech SME to ensure scalability, reliability,

●Facilitates agile product delivery and ensures deliverables meet stakeholder’s requirement.

management, cost control, and project timeline were met.

●Schedule meetings that accommodate different time zones and establish core overlapping hours.

●Set up workshop sessions, trained, coached, mentored and provided expert guidance to seven cross-functional Kanban and scrum teams using the Jira and Azure DevOps tracking tool to ensure successful project delivery.

● Leveraging Azure DevOps (ADO) & JIRA to optimize workflows, enhance cross-functional collaboration, and align technical deliverables with business priorities.

●Fostered a culture of continuous improvement by promoting feedback loops and implementing best practices in agile methodologies during Software Development Lifecycle (SDLC). Agile Methodologies.

●Fostered a culture of continuous improvement by promoting feedback loops and implementing best practices.

●Collaborated with the team to migrate data from Splunk platform to google cloud.

●Coordinated with DevOps teams to automate deployment pipelines, leveraging CI/CD tools to streamline the migration process and achieve seamless integration with cloud-native services.

●Use Jira Align to ensure work at the team level aligns with the organization’s strategic goals. Map epics and features to key objectives and initiatives.

●Implemented key agile metrics and created Executive dashboards to track team performance, thereby driving continuous process enhancements.

●Utilized proven hypotheses to resolve identified challenges, achieving 80% of committed work.

●Collaborated with senior management and stakeholders to align agile strategies with business goals, driving sustainable growth and fostering a culture of continuous learning and development.

●Communicated and coordinated necessary, Oracle SQL server, and utilized Jira tools for backlogs/ stories.

●Conducted and supervised quarterly agile assessments to determine teams' Agile maturity level, identify areas for improvement, and optimize performance.

●Monitored and tracked key performance indicators (KPIs) related to cloud migration progress, enabling data-driven decision-making and continuous improvement throughout the project lifecycle.

●Introduced Agile best practices (Definition of Ready (DoR) and Definition of Done (DoD)) to instill clarity and shared understanding of development work.

●Managed and maintained clean, accurate data within Salesforce, including data migration, integration, and deduplication.

Scrum Master (Remote)

Florida Blue Tempa, FL October 2019 – February 2022

Achievements:

●Successfully facilitated the development and delivery of a digital platform for corporate and individual insurance clients.

●Led teams through Agile adoption by implementing Scrum best practices,fostering a culture of collaboration, and ensuring continuous improvement through retrospectives and feedback loops.

●Collaborated with the Release Train Engineer (RTE) to enhance Program Increment (PI) business value delivery to 87% during the fourth PI.

●Enhanced iteration planning processes, leading to a significant reduction in bug fixes by 75%.

●Coached teams on Agile maturity assessment and velocity tracking, resulting in multiple successful process improvements.

Responsibilities:

●Facilitated the delivery of a web and mobile interface for the delivery of mobile services to corporate and individual insurance/insured clients.

●Provided value by leveraging the Agile framework including Iteration Planning, Daily Standups, Iteration Review/Demo Iteration Retrospectives, and Backlog Refinement to meet business objectives.

●For progress Tracking a Metrics, used Jira Align to measure velocity, predictability, and other key metrics across teams and portfolios.

●Managed timesheets to ensure that the time spent on different tasks aligns with what was planned during Sprint Planning sessions.

●Facilitated backlog refinement session to achieve enough ready stories for the next sprint and reduce time of sprint planning.

●Identify and collaborate on the resolution of impediments for the team.

●Used Service Now for tracking, planning and prioritizing projects portfolio.

●Collaborated with the RTE for PI Planning readiness (Logistics, ART backlog Readiness, WSJF, etc.).

●Facilitated dependency management through scrum of scrum (SoS) meetings to ensure synchronicity and alignment of work.

●Used Jira/Jira Align to monitor and track product development progress through different Iteration and ensuring reports are documented for appropriate learning.

●Facilitated Scrum ceremonies and collaborated with cross-functional teams to optimize processes and enhance project outcomes within the Credit Risk and Retail Risk domains.

Agile Scrum Master

T-mobile Houston Tx July 2016 – June 2019

Achievements:

●Successfully coordinated all Scrum ceremonies for two Agile teams, ensuring efficient sprint execution and delivery.

●Managed risks and dependencies during the transition to the cloud, ensuring seamless stakeholder communication and mitigation strategies.

●Successfully deployed Salesforce CRM to streamline business processes and enhance customer relationship management.

●Utilized AWS cloud services to support fast deployment of microservices, improving system scalability and performance.

Responsibilities:

●Coordinates all Scrum ceremonies including Iteration Planning, Daily Stand-ups, Iteration retrospectives, Iteration Reviews, and Backlog Refinement for 2 Agile teams.

●Managed risks and dependencies associated with legacy system migration, facilitating stakeholder communication and implementing mitigation strategies to ensure a smooth transition to the cloud.

●Worked in collaboration with the PMO office to review all Project draft plans before design implementation.

●Responsible for gathering, analyzing and documenting business requirement.

●Created initiatives, Epics and user stories for design and development support.

●Successfully implemented Sales force CRM solutions to streamline business processes and enhance customer relationship management.

●Utilizing AWS, on cloud to enable gas/ rapid deployment of micro services.

●Assisted Product Owners with Scrum techniques/artifacts including Backlog Prioritization, Backlog Grooming, and Release Planning.

●Raise Spike stories for Marketing Research through ServiceNow

Program Manager

Enervest Inc, Houston Tx September 2013 – April 2016

Achievements:

●Successfully directed and managed multiple engineering programs, ensuring alignment with company strategic goals and engineering standards.

●Spearheaded the implementation of SAP ERP, reducing risks, accelerating time-to-benefit, and ensuring projects were completed on time and within budget.

●Managed multiple sustainability programs, ensuring compliance with global environmental standards and promoting circular economy principles.

●Initiated and set goals for business development programs, aligning them with the organization’s strategic objectives and ensuring measurable impact.

Responsibilities:

●Worked in collaboration with the PMO office to review all Project draft plans before design implementation using SharePoint and Service Now as a medium.

●Planed the programs from start to completion involving deadlines, milestones and processes Develop or approve budgets and operations.

●Responsible for gathering, analyzing and documenting business requirement.

●Ensured all programs adhered to regulations and compliance standards, maintaining high levels of environmental safety and care quality.

●Read reports prepared by managers to determine progress and resolve arising challenges

●Ensured program operations and activities adhere to legal guidelines and internal policies.

●Kept senior management informed with detailed and accurate reports or presentations.

●Prepared and observed the marketing budget on a quarterly and annual basis and allocate funds to different projects.

●Developed a social media strategy using all relevant platforms to reach our target audience.

●Led efforts to optimize resource use, reduce waste, and promote circular economy principles within project scope.

●Established key performance indicators (KPIs) to measure the impact and effectiveness of sustainability initiatives.

Project/ Records Manager March 2011 –August 2013

Enervest Inc, Houston Tx

●Performed QA/QC checks on engineering documents, logs, drawings, Equipment data sheets and specifications, etc. to ensure conformity to API number/client format and standards.

●Use scalable and secure SharePoint to centralize workflow with the team and client for easy accessibility.

●Created, Well Logged in / logged out Engineering and vendor Submittal and Transmittals and files them alphabetically according to county and States on a filling system.

●Created warehouse Data collation for data uploads, storage and system integration.

●Filing of documents, statement documents and maintaining date within the production/ sales department for all projects.

●Transmit approved documents to client, customer and project team for squad check, review and comment.

EDUCATION

●BSc. In Management Science (2007), Obafemi Awolowo University

●Business Management & Science (2012), Houston Community College

CERTIFICATION

●PSM Certified

●Agile Coach Certified

●Certified Kanban Practitioner

●Certified SAFe 6.0 Release Train Engineer in progress

●Certified SAFe 6.0 Agilis

●Certified SAFe 6.0 Scrum Master

●Certified Professional Scrum Master.

●AWS (cloud) Certified

●Artificial Intelligence Professional Agilist in progress

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