Business Analyst Systems

(***) ***-*** Jared Scott Jacobson ****************@*****.***

Roswell, GA

Senior Business Analyst

Summary:

Results-driven Product Owner, Business Systems Analyst, Program and Process Engineer with extensive experience in the travel industry, particularly within airlines, leveraging Agile methodologies and New Distribution Capability (NDC) to deliver innovative solutions. I have a proven track record of successfully launching MVP products on time and within budget,

Lead Agile development for flight operations software and implemented New Distribution Capability (NDC) to enhance the customer experience.

Good Understanding of

Strong problem solving and data analysis skills with the ability to gather complex business requirements and translate into clear functional specifications.

Proficient with Agile principles as well as waterfall methodology.

High-level knowledge of travel industry (airlines, hotel, travel agencies. Solution-oriented, multi-task capable with ability to work in fast-paced, time-sensitive culture.

Experienced in Agile development principles, product vision, roadmaps, business, and technical story writing with a track record of successful launches of MVP products on time and in budget.

Collaborate with teams to gather requirements, write clear concise User Stories, and develop sprint planning UAT and SIT sessions. Track progress daily with help of stand-up meetings Tracking Reports and Burn Down Charts.

Expertise communicating with resources such as project managers, Architects, developers, and QA in managing teams across different geographical locations. Excellent communication, interpersonal, and leadership skills.

Skills:

SQL Jira Agile Manhattan WMS Open Systems Toad MS Visio Requirements Gathering SOA SQL Server MS Project Justin Mind Data Warehouse Confluence MS Teams Tableau WMS Systems Oracle 9i /10g SharePoint Use Cases TMS Content Management Systems New Distribution Capability (NDC) Crystal Reports E-Commerce VersionOne ERP Systems Scrum Python User Stories Facilitation Azure DevOps Data Mining Process Modelling Snowflake Scrum Technical Training Rally Mercury Quality Center

Education and Certifications:

M.S., Computer Science from New York University Polytechnic School of Engineering

B.A., Computer Science from Queens College

Six Sigma Black Belt Certification from Southern Polytechnic Institute of Georgia

Six Sigma Green Belt Certification from Southern Polytechnic Institute of Georgia

IT Project Management Certificate from Georgia Institute of Technology

Certification in Business Analysis from Boston University

Web Page Design Certification from Kennesaw State University

Professional Experience:

NexGen LLC Jul 2021 - Present

Projects include the following:

Allegiant Airlines (Mindtree) – Business Analyst - Remote

Managed Agile/Scrum teams as Scrum Master which developed new software around Flight Operations Control.

Utilized customer and agent feedback, analytics data, and industry trends to identify functional gaps.

Used TMS (Transportation Management System and Oracle ERP to route supplies efficiently which help increase revenue by 15%.

Accelerated and prioritized delivery of Strategic Logistics efforts of new baggage check-in software.

Worked with Finance department to resolve mobile Credit Card processing payments with banks for in-flight commerce.

Created User Stories around Pixel Tags to collect data for email marketing and analysis.

Used Tableau, Excell and Oracle SQL to create reports to visualize the health of the project.

Communicated clearly with developers, subject matter experts and high-level management on development of APIs and SOAP services.

Worked with dev and supporting teams to translate business goals into product strategy for users.

Worked with the Project Manager to coordinate and visualize activities, and deliverables.

VersionOne to help teams manage their software development processes.

Managed the planning and directing of complex business problems within aviation flight operations.

Worked with Dev team to implement New Distribution Capability (NDC) to enhance the shopping experience and provide a way to differentiate their product and service.

Created 40+ well defined testable features in Jira on both the UI/UX and Functional side, to translate wireframes into User stories which enabled developers to have 10% fewer code errors.

Worked with developers to document client requests for RESTful API development.

Used Snowflake and Tableau to collect and display information which uncovered issues and gaps.

Developed strategy development plan to adjust to changing competitive environment.

CBrands Inc. - Rochester, NY - Agile Product Manager - Remote

Worked on a new pricing system using Agile methodology, which improved capabilities, data, insights, and efficiencies 20% by replacing old Demantra system with a Vistaar Cloud Tool (SAAS).

Developed Epics, Features and User Stories to integrate MDM Informatica and Vistaar using Jira.

Customized Korber WMS solutions to provide accurate visibility into inventories with multi-SKUs.

Coordinated and monitored scheduling, pricing and performance of assigned program.

Worked with WMS in warehouse fulfilment and shipping applications.

Used Data analysis to collect raw data, clean the data and analyse / interpret the data for sales trends.

Participated in all Scrum sessions, Sprint Planning and Sprint Reviews.

Conducted business/enterprise analysis to understand needs for custom cloud applications.

Tracked consultant costs, material, and overhead for the project.

Gathered, analysed, and used data to define KPI’s to measure product performance.

Worked with Product Information Management system to clean up pricing details for SKUs.

Performed requirements gathering, GAP analysis, process mapping, in Agile delivery experience using a formal framework of Scrum, and Kanban

Wrote and executed Test Scripts prior to UAT testing to flush out issues with the software.

Created queries in Snowflake to examine the data in tables during inbound and outbound testing.

Facilitated Sprint Planning and Sprint Grooming sessions which enabled developers and QA staff to better understand requirements. Lead Backlog Refinement Meetings

Express Jet Airlines - Atlanta, GA May 2019 - Jun 2021

Product Owner

Lead five other BA’s and offshore development teams to create a new portal for ExpressJet Airlines which enabled them to carry on all maintenance and flight operations as a regional airline.

Involved in all aspects of the Software Development Life Cycle involving Flight Operations, Flight Scheduling and Ticket Purchasing.

Analysed and developed over 125 User Stories to describe business behaviour.

Developed UX/UI screens for 75 web-based applications to assist in the Marketing Strategy.

Managed, processed, and analysed large data sets to create new business opportunities.

Wrote User Stories around Robotic Process Automation which reduced the time to retrieve parts by 30%.

Maintained the PIM product data which included images and assets.

Led Grooming sessions to answer questions from clients and offshore developers.

Worked with On-shore and Off-shore teams to manage workload, defects, and User Stories.

Met daily with clients and onshore teams to gather requirements and resolve issues.

Created Process Flows, Status Reports, Spreadsheets and managed the Sign-Off of all User Stories.

Analysed, developed, and executed Test Plans for clients and off-shore / on-shore teams.

Used Oracle SQL to help design UAT (User Acceptance Testing) Plans.

Genuine Parts Corporation - Atlanta, GA Apr 2018 - Feb 2019

Product Manager

Managed a 1.2 MM project working with agile development team to create a mobile portal to standardize the software delivery process within GPC in protect the confidentiality, integrity, and availability of GPC’s information assets.

Led and facilitated requirements gathering sessions with executive level business stakeholders, and developers to extract business rules, functional, nonfunctional and system requirements.

Used Field service management software to deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations.

Used Salesforce CRM to analyse reports which helped manage user profiles.

Created Process Flows, Entity Relations Diagrams, User Stories and Test Scripts for 3 development teams.

Used OneDrive to create and manage all communication between stakeholders across the GPC enterprise.

Controlled all documentation which includes Data Validations, Testing, Tracking, and Managing software bugs.

Delta Airlines - Atlanta, GA Oct 2017 - Apr 2018

Senior Business Analyst

Part of an Agile team supporting and managing the SNAPP Boarding re-write, which will improve the SNAPP mobile application that scans passenger boarding passes at the gate.

Lead process redesign workshops to elicit process requirements, developed As Is and To Be process maps and managed process change. Created Process Flows, Entity Relations Diagrams, User Stories and Test Scripts.

Created new business rules and processes which enhanced the searching and purchasing of tickets using eCommerce web sites.

Developed new ecommerce applications which helped international travellers convert currencies for purchasing.

Worked with development team and the business to develop and manage the SNAPP Boarding Package Schedule.

Led requirements gathering sessions with business stakeholders and developers to extract business rules, functional, nonfunctional and system requirements.

Southeastern Data Cooperative - Atlanta, GA Jul 2016 - Oct 2017

Product Manager

Collaborated with senior management and developers to design UI screens for web based and mobile platforms.

Designed and Developed UI mock-ups for Mobile Web accounting apps using the “Just in Mind” tool.

Cleaned database used for Salesforce customer relationship management system.

Created reports using Salesforce CRM which improved business relationships with customers.

Developed As Is and To Be process maps. Created 10 measures to provide performance feedback.

Developed Business Requirements Document by leading requirements gathering / JAD sessions with business stakeholders and developers to create business rules, functional, nonfunctional and system requirements.

Created Process Flows to help development and management teams understand all parts of the Web application.

Developed concise technical documentation using Oracle database queries, which enabled developers to rapidly build prototypes for tablets, cell phones and web-based systems.

Used Atlassian Confluence and Jira to manage all documentation which includes Data Mappings, Data Validations, Testing, tracking development and Managing software bugs.

Delta Airlines - Atlanta, GA Nov 2010 - Feb 2016

Senior Business Analyst

Part of an Agile/Scrum team from charter to implementation of a Desk ID Expansion project which allowed delta dispatchers and sector managers in the Operations Control Center to manage 20% more flights.

Worked with the Project Manager to develop timelines for all phases of the project.

Managed the relationships and expectations of business partners, vendors, and subject matter experts.

Lead weekly status meetings with SOA technical teams and business partners. Developed and evaluated system alternatives to changes made by management.

Created Visio diagrams for the business and development team to understand the relationships between systems.

Helped conduct and support user acceptance testing.

Used HP Quality Center to manage requirements, defects, and test cases.

Part of a team from conception to completion of the new Delta.com ecommerce web site and mobile application platform for android and apple devices that has helped to increase revenue and market share.

Completed Business Requirements Document for the technical infrastructure and Physical Architecture of the project and used SharePoint to manage the information.

Used Delta Matic to help develop test reservation data and create PNR’s for Usable net and QA testers.

Used Business Process Modelling (BPM) life cycle to define, model, analyse, improve, and control new processes designed to improve the efficiency of the delta testing environment.

Worked with QA team to develop detailed Use cases for shopping and booking application.

Facilitated meetings with QA, Testers, Infrastructure staff and developers to develop efficient test labs.

Developed Use Case Diagrams, Test Cases, Test Scripts, Test Data, and process flows.

Managed defect severities and priority levels from multiple towers using HP Quality Center

Evaluated software tools and vendors for specific project needs.

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