Service Representative Customer

Thomas N Bailey San Antonio, Tx ***** · *****************@*****.*** · 210-***-****

Professional Experience

T-Mobile/onetouchdiret San Antonio, Texas

Sales Representative 03/2023- 06/2024

· This was a sales position for T-Mobile. All T-Mobile products and plans were included in this role.

Maximus Staffing Agency/Okin Bps San Antonio, Texas

Customer service Representative 06/2021 - 08/2022

· This position assists government/federal clients manage their cell phone account needs through verizon wireless. Duties range from basic troubleshooting, activations, billing questions and account changes

Maximus Staffing Agency/Maximus San Antonio, Texas

Customer Service Representative 02/2021 - 06/2021

· Helped customers get information about the different vaccines for the corona virus that were available for them.

Labor on Demand/Warehouse worker San Antonio, Texas

General laborer in warehouse 07/2017 - 10/2020

· General worker/helper with cleanup on construction sites and warehouse stocking

Maximus Staffing Agency/WCS San Antonio, Texas

Paid Fundraiser 01/2014 - 06/2017

· Calling different areas of the country for specific causes to see if individuals were interested in donating to different organizations to raise funds. Some of the organizations included: Texas state troopers association, breast cancer relief foundation and firefighters foundation

Tri - star Personnel/City of San Antonio San Antonio, Texas

Service desk Coordinatior 11/2012 - 10/2013

· This position was temp to hire with the City of San Antonio where I was providing help desk needs to various different departments that were assigned to me. The range of duties included Iphone/blackberry phone support, general troubleshooting of computer hardware or software issues over the phone or remote access. Also, I was responsible for any departmental moves from start to finish as far as overseeing location and making sure the new facility was equipped with everything needed to move all old equipment or new equipment into the new building.

Tri - star Personnel/CGI San Antonio, Texas

Helpdesk Representative 06/2010 - 11/2012

· This help desk position was specifically to assist doctors and private physicians/hospitals with enrolling in a Medicare/Medicaid website. This enrollment was done to ensure that these entities or organizations were still able to be compensated for caring for individuals who were on either Medicaid/Medicare. I was required to walk external clients step by step through the website enrollment process to ensure proper completion. Also assisted with password resets and login issues as well

Skills

· Microsoft word, Excel, Power point, Office, organization skills, Heavy lifting, Product Quality Assurance, Quality Control, Safety Standard Compliance, Excellent Communication skills, Linux systems, SAP, Active Directory

Education

· Texas A&M Corpus Christi · 08/2000 - 05/2004 · Bachelors of Communication Arts Degree

Achievements

· Athletic Scholarship to Texas A&M Corpus Christi. From 2005-2009 I played basketball overseas in Tokyo.

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