Scrum Master, Product Owner, Project Manager

Jacob Recoon

716-***-**** • *******@*****.*** • www.linkedin.com/in/jrecoon

Scrum Master and Team Leader with over 7 years guiding product development teams in aviation, finance, and technology. Former software engineer turned Agile advocate with a history of scaling practices and reorganizing 30+ member teams into high-performing pods. Skilled in sprint planning, backlog grooming, and leading self-organized teams through ambiguity using servant leadership and continuous improvement.

ACHIEVEMENTS

• Served as Scrum Master for a 32-person cross-functional development team, reorganizing into 4 high-performing teams without disrupting project timelines.

• Led internal coordination for first interline agreement program (Galaxy Project), facilitating weekly integration planning across 3 teams and 2 partner orgs. Enabled on-schedule delivery of itinerary- sharing features with zero regression issues and 100% adoption.

• Removed blockers and distractions across 100+ sprints, helping reduce sprint variance to under 10% and enabling consistent, on-time delivery.

• Introduced Kanban workflows and WIP limits to improve focus and minimize mid-sprint changes, enabling better sprint stability.

• Founded and led Wildcard League, an international gaming organization with 1,000+ members; directly managed a global staff of 20 and coordinated monthly events for 75+ active participants. WORK EXPERIENCE

Scrum Master Team Lead April 2021 – April 2025

Southwest Airlines, Dallas, Texas

• Facilitated Agile ceremonies (sprint planning, reviews, retrospectives, daily stand-ups) for a 32- person cross-functional team across product, QA, and engineering.

• Tracked team velocity, WIP, and burndown via JIRA and Confluence; established a data-driven rhythm that aligned stakeholders and improved delivery predictability.

• Introduced team-wide Agile best practices and reorganized teams into 4 Agile pods without impacting roadmap delivery.

• Acted as agile change agent, coaching team members through transition from waterfall to Scrum, accelerating delivery by 20%.

• Led a psychologically safe environment that created adaptability and team growth amid shifting priorities.

Associate Software Engineer June 2018 – April 2021 Southwest Airlines, Dallas, Texas

• Developed core Java modules for RefundPro platform, improving refund processing for thousands of airline customers daily.

• Automated daily reporting using shell scripts and internal database queries, saving 4+ hours per day.

• Modernized legacy codebase to improve performance and system stability.

• Adjusted autocomplete defaults to prevent sensitive data (e.g., credit card numbers) from appearing in dropdowns, enhancing user security.

Software Engineering Intern May 2017 – August 2017 Sioux-Interactive Technology Agency, São Paulo, Brazil

• Designed and developed interactive features in Unity for educational games targeting children aged 6–10.

• Created save/load mechanics for coloring games and built enemy AI using vector calculations.

• Worked cross-functionally with artists and instructional designers to deliver a cohesive game experience.

EDUCATION

Rochester Institute of Technology, Henrietta, NY

Bachelor of Science – Game Design and Development

SKILLS & OTHER

Technical & Tools: Java, C#, Unity, Shell Scripting (Bash), Script Automation, Jira, Confluence, Kanban, WIP Limits, Burndown Metrics, Generative AI Tools

Methodologies & Practices: Software Development, Agile Methodology, Burndown Metrics, Cross- Functional Collaboration, Sprint Planning, AI-Augmented Planning, Project Management, Stand-Ups, Retrospectives, Problem-Solving, Workflow Management

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