Customer Service First Aid
Resume:
Isabella R. Tellez Leon
Santa Rosa, CA *****
***************@*****.***
Professional Summary
I am a nineteen year old enthusiastic and customer-focused professional with a strong passion for travel and over five years of experience in customer service. I thrive on providing exceptional care and ensuring passenger safety in dynamic and high-pressure environments. With my wide variety of work experience I have level excellent communication, problem-solving, and multitasking skills, with a proven ability to remain calm and efficient during challenging situations. Fellow employees of mine would say I am best known for creating positive and welcoming experiences for diverse groups of people. I am excited to to bring my strong interpersonal skills,dedication, and dependable personality to your company and start delivering top-notch service.
Skills
Patience and Empathy
Patrol techniques
Recreation management
Equipment management
First Aid
Team Collaboration
Work Prioritization
Strong communicator
General Maintenance
CPR Certified
Customer Service
Strong swimming ability
Rule Enforcement
Heavy Lifting
Calm Under Pressure
Networking
Research
Active Listening
Customer Relations
Computer Skills
Cultural Awareness
Task Prioritization
Work History
August 2024 - Current
Round Table Pizza, Inc - Santa Rosa, CA
Crew Member
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
June 2024 - August 2024
Inshape Personal Fitness - Lodi, CA
Swim Instructor
Taught daily swim instruction to students varying in ages and skill levels.
Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Maintained control and safety of class and kept children in flotation always within arm's reach.
Implemented proper safety protocols and emergency response plans.
April 2024 - July 2024
Round Table Pizza, Inc - Stockton, CA
Food Service Worker
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
June 2023 - August 2023
Jellystone Park Camp Resorts - Lodi, CA
Lifeguard
Monitored safety of guests in and around swimming pool.
Shared tips with patrons on swimming techniques and strength training.
Provided friendly customer service to guests and addressed concerns.
Earned Water Safety Instructor certification.
Scanned main areas to monitor for any safety risks.
Administered CPR and first-aid following best practices.
Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Responded to emergency situations in a timely, efficient manner.
Provided instruction and assistance to patrons on proper use of recreational equipment.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
February 2021 - March 2023
Frances Beauty Salon - Stockton, CA
Maintenance Assistant
Learned and adapted quickly to new technology and software applications.
Excellent communication skills, both verbal and written.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Skilled at working independently and collaboratively in a team environment.
Followed routine maintenance checklist.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Education
April 2023
Venture Academy Family Of Schools Stockton, CA
High School Diploma
Honor Roll all School year of 2023
2.7GPA
Extracurricular Activities: Club and High School/Middle School Volleyball
Certifications
First Aid/CPR Certified
Food Handling Certified
Languages
Spanish
Limited Working
Contact this candidate