Operations Manager Customer Service
Resume:
Micheal Gray
Van Buren AR, 72956
***************@*****.***
Dear HR/Operations,
One thing will stand out when it comes to the individuals employed within your organization and that is the value they bring. As an employee I bring value through my experiences and each has helped me understand what value means and how it can impact a company in several important ways. The value I would bring to your team is experience, an understand of the inner workings of what it takes to make an organization successful, how to work with and among people of varying skill levels and the importance of growing those that need the encouragement or direction, an understanding of the metrics, job function and customer service skills that marry together to produce exceptional performance, as well as a deep understanding of all positions from entry level to Operations Manager and how everything must fit together in order to not only succeed as a company, but as an employee. I look forward to a future career within your organization. Thank you in advance for your consideration,
Micheal Gray
Micheal Gray
1503 Hidden Valley Street
Van Buren AR, 72956
***************@*****.***
Work Experience
Cards Waste Management/Recycling
Operations Manager
Dispatcher
Driver
January 2022- November 2024
● Operations Manager:
Manager of quality assurance/ continued education for all employees
Responsible for productivity of staff in correlation to lean standards constantly striving to not only meet, but exceed our client’s expectations and requirements by maximizing our resources in the most efficient way possible, while maintaining superior quality and professionalism.
Maintaining open, transparent communication with our many clients to ensure all expectations and requirements are always met.
In addition to operations, I also act as direct HR in regards to:
■ Time keeping
■ Payroll processing
■ Maintaining monthly budget of a million dollars
■ Directly responsible for interviewing, hiring and separation of employees
Work directly with the COO to create powerful marketing and network presences to drive business
Work directly with various clients, building reports specific to their needs to reflect call metrics as well as quality metrics
● Dispatch:
■ Responsible for ensuring driver routes were complete and delivered in a timely manner
■ Fielded emergency situations
■ Facilitated issues between customers and drivers
● Driver:
■ Ensure proper and efficient collection of waste material
■ Adhere to safety regulations set by employer, city, county and state
■ Ensure vehicle was maintained properly
Micheal Gray
1503 Hidden Valley Street
Van Buren AR, 72956
***************@*****.***
CUSTOM PAVEMENT MAINTENANCE/SAFETY
CLASS A CDL OPERATOR
EAD GUARDRAIL INSTALLATION
September 2019-January 2022
● Removal and installation of safety rail on state highways and county roadways to state and county specifications.
● Operation and maintenance of Hammer truck
● Pulling gooseneck trailers
● Inventory control
● Overseeing the safety of the job site
● Keeping track of materials used per job as well as all necessary documentation required by regulations and state law.
HARNESS ROOFING AND WATERPROOFING INC
WATERPROOFING AND MAINTENANCE AND REPAIR FOREMAN
March 2015-July 2018
● Waterproofing and maintenance including:
Below grades
Air dams
Window glazing,
Resealing control joints
Air barriers
Liquid
● Applied spray on coatings, and running a crew. Along with roofing repairs on modified TPO, EPDM, and built up roof systems.
● I also have experience in sheet metal fabrication, downspouts, gutter systems, fascia, and more. Micheal Gray
1503 Hidden Valley Street
Van Buren AR, 72956
***************@*****.***
HOLMES ERECTION
IRONWORKER
August 2013- January 2015
Assembling structural steel, bar joists, decking, gutters and downspouts, metal fabrication, and welding.
FORT SMITH ATHLETIC CLUB
BUILDING AND GROUND MAINTENANCE
April 2013-August 2013
Ensuring athletic equipment was in proper working condition
Changing lights and light ballasts
Repairs of leaking water fixtures
General landscaping shrubs and making sure the grounds were kept in good order.
Pool maintenance
Education
Alma High School
Alma, AR
2001
General Studies
Micheal Gray
1610 Hunter Hill Drive Van Buren, AR 72956
479-***-**** ***************@*****.***
Skills
• Quality Assurance
• Account Management
• Business Analysis
• Bookkeeping
• Billing
• Business Development
• Customer Service
• Data Entry
• Data Analysis
• Documentation
• Employee Relations
• Hiring
• Leadership Development
• Management
• New Business Development
• Office Management
• Operations Management
• Organizational Development
• Operations
• Project Management
• Recruiting
• Strategic Planning
• Team Building
• Sales
• Inventory Control
References:
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