Customer Service Support Specialist

Mary Simpson

************@******.*** 540-***-**** Fredericksburg, VA

Certified Caregiver Loan Support Specialist Customer Service Professional

Professional Summary

Dedicated and compassionate professional with a diverse background in healthcare support, loan processing, hospitality, and cleaning services. Recently certified in caregiving and health administration, with a strong foundation in customer service, patient care, and office operations. Recognized for dependability, attention to detail, and a proactive approach in both team-oriented and independent roles.

Certifications

Advanced National Caregiver Certification – American Caregiver Association (2025)

National Caregiver Certification – American Caregiver Association (2025)

National Assisted Living Manager Certification – ACA (2025)

CPR AED & First Aid Certification – National CPR Foundation (2025)

Core Skills

Home Health & Patient Support Personal Care Alzheimer’s & Dementia Care

Loan Application & Processing Documentation Review Customer Communication

CPR, AED & First Aid Meal Preparation Scheduling & Record Keeping

Hospitality & Food Service Cleaning & Sanitation Organization & Reliability

Professional Experience

Front of House Supervisor & Cook

Charlie G’s – Fredericksburg, VA Nov 2023 – Nov 2024

Managed kitchen and dining operations, including staff scheduling, training, and performance oversight. Maintained food safety standards and delivered high-volume meal preparation while providing friendly customer service.

Residential & Commercial Cleaner (Self-Employed)

Mary’s Cleaning – Fredericksburg, VA May 2017 – Nov 2024

Delivered dependable and thorough cleaning services for homes and offices under third-party contracts. Maintained a professional and positive presence while ensuring sanitary and organized environments.

Loan Officer Assistant & Loan Processor

Movement Mortgage – Fredericksburg, VA May 2016 – Aug 2022

Supported loan officers by gathering documentation, reviewing financial information, and preparing complete loan packages. Managed loan pipelines, conducted client interviews, coordinated with title companies, and maintained compliance with lending regulations.

Independent Notary Public

Mary’s Notary Service – Fredericksburg, VA Mar 2019 – Feb 2022

Performed mobile notary services for loan signings and personal documents. Verified client identities, ensured accurate documentation, and maintained a secure, professional signing process.

Home Care Provider

Public Partnerships – Fredericksburg, VA Jul 2014 – Apr 2018

Provided daily living support for elderly and disabled clients, including hygiene assistance, medication reminders, meal preparation, and mobility support. Promoted patient independence while ensuring safety and comfort.

Education

Stafford County High School – Stafford, VA

High School Diploma, 1999

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