It Support Specialist

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PRIYANJANA

MOHAPATRA

***********@*****.***

602-***-****

Phoenix, AZ 85048

SUMMARY Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS • Technical Support

• Troubleshooting

• IT Support Specialist

• Helpdesk Support

• Hardware Installation

• Software Installation

• Network Configuration

• LAN/WAN Configuration

• Trouble shooting

• Windows Environment

• Active Directory

• Firewall & Router configuration

• Oral and written communications

• Php

• My SQL

• MS office

• html 5

• CSS

• JavaScript

EXPERIENCE IT SUPPORT SPECIALIST 06/2023 to Current International Science and Technology - Chandler, AZ

• Supports end users remotely in various types of technical issues via email, live chat, and telephone. Uses remote login tools to assist users with technical and product questions. Delivers remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.

• Troubleshoots hardware issues and worked with service providers to facilitate repairs for end users. Identifies problems in printers, scanners, and networking hardware, applying required fixes or escalating issues. Worked with internal teams to deliver accurate information to users and service accounts.

• Maintains up-to-date case documentation for future reference. Increases technical knowledge by reading trade publications, operating manuals, and diagnostics information. Develops and maintains strong relations with users to meet quality expectations.

• Ensure the functionality of all the PC/MAC desktops.

• Follow policies and standards as described in the corporate IT SOI.

• Set up and maintain Office 365 users.

• Complete all projects on or ahead of schedule.

• Assist the Systems Administrator as needed.

• Provide extensive IT hardware support.

• Lead the help desk process and request system as needed.

• Direct and resolve local server issues when they arise.

• Oversee with local and cloud backups/restores.

• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office.

• Continually updated personal knowledge of computing hardware, operating systems, and software.

• Maintained confidentiality and discretion when working with passwords or sensitive materials.

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IT SUPPORT SPECIALIST 08/2018 to 03/2023

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ALL INDIA ON-LINE PVT LTD. - BHUBANESWAR, ODISHA

• Maintained detailed documentation of coding processes for future reference.

• Developed and maintained websites using HTML, CSS, JavaScript, and PHP.

• Conducted cross-browser testing to ensure compatibility across multiple browsers and platforms.

• Deployed sites onto hosting servers using FTP clients or version control systems.

• Integrated data storage solutions, such as MySQL databases.

• Conducted backups of Web files to local directories to prevent data loss.

• Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.

EDUCATION AND

TRAINING

Grand Canyon University - Phoenix, AZ

Bachelor of Science

Business Management in Information Technology, 05/2022 BPUT

Bachelor in Computer Science And Engineering

Computational Science, 08/2018

CHSE

High School Diploma

04/2014

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