Leadership Development Program Manager

Lisa Baker

Talent Developer ****.********@*****.*** • 615-***-****

linkedin.com/in/lisathetrainer • Nashville, TN

Areas of Expertise

Learning Facilitation

Leadership Development

Learning & Development Strategies

Instructional Design

Voiceover

Development Plans

Team Building

Performance Management

Needs Assessment

Writing/Editing

Coaching

Culture Shaping

Team Leadership

Librarian

Research

Professional Experience

Brookdale Senior Living, Brentwood, TN

Talent Program Manager 2018 – 2025

Participated in leadership development and oversaw the performance management cycle for a senior living provider with 500+ locations and 36K employees. Created road maps for talent development, organizational effectiveness, and training initiatives that evolve with business needs. Conducted needs assessments and collaborated with internal stakeholders to define and implement programs and monitored results to identify areas for improvement.

●Conceptualized and launched IGNITE—leadership skills for individual contributors—collaborating with learning management system (LMS) team and talent development colleagues to create curriculum. Led the program to grow by 100% in its first year.

●Led the creation of customized curriculum for a new leadership development program (BECOME) for newly hired and promoted managers and delivered content to participants.

●Ushered the shift to virtual learning amidst the pandemic.

●Drove 99% completion of annual reviews through education and focused communication.

●Created curated content in response to organic training requests, assembling live virtual development modules covering topics such as navigating change, communication styles, and learning agility.

●Led publication of the organization’s highly anticipated monthly newsletter, The Servant Leader, with enterprise-wide readership.

●Continued to earn 100% learner satisfaction rating on live, virtual training modules.

Community Health Systems (CHS), Franklin, TN

Senior Instructional Designer—Contract 2017 – 2018

Created training modules for charting in Electronic Health Records (eHRs), including Cerner, McKesson, and EPIC. Tools included Power Point and Captivate; recorded and edited voiceover for Captivate videos.

IDEMIA, Brentwood, TN

Training Specialist 2016 – 2017

Delivered in-person, enterprise-wide training for organization’s Manager Toolbox leadership development program,

DiSC workshops, and special requests. Partnered with Cornell University’s online program (eCornell) to create a

second leadership development program. Recorded “Manager Moments” videos on leadership topics and recorded

voiceover for in-house developed eLearning modules.

Signature Healthcare, Louisville, KY

Talent Consultant 2015 – 2016

Provided leadership support and continuous improvement in all areas of leadership development across twelve senior living communities. Engaged with senior leaders to identify knowledge gaps and training needs, and formulated strategies that grew organizational capabilities aligned with performance objectives.

Brookdale Senior Living, Brentwood, TN

Instructional Designer 2014 – 2015

Developed and implemented training materials, manuals, and basic eLearning content. Collaborated with subject matter experts, analyzed training needs at the corporate and field levels, and designed, tested, and launched courses through the company’s learning management system (LMS).

Methodist Le Bonheur Healthcare

Development Specialist & Instructional Designer 2010 – 2014

Began as ID in Clinical Ed Services, developing training for charting in the Cerner eHR. Moved to Org Development,

where I equipped hospital leaders to achieve organizational goals through leadership training and individual coaching.

Led culture-shaping sessions as part of new hire onboarding. Developed leadership program for team of

frontline supervisors, including book discussions led by participants, coaching, and development plans. Team

engagement improved from “Tier 3” (unsatisfactory) to “Tier 1” (good) the next year.

ALSAC/St. Jude Children’s Research Hospital

Professional Development Supervisor and Specialist 2000 – 2009

Supported hospital fundraising, developing employees through leadership programs and coaching. Launched competency

model, helped begin coaching program, spearheaded founding of St. Jude Toastmaster’s club and served as first

president, and facilitated core skills training in leadership, communications, business writing, and more.

Education

Master of Science, Library Science

University of Tennessee

Bachelor of Science, English Education

Tennessee Technological University

Certifications

Senior Professional in Human Resources (SPHR)

International Coaching Community Coach

Lee Hecht Harrison Coach

Everything DiSC Coach and Facilitator

Myers-Briggs Coach and Facilitator

Korn Ferry Competency Model and 360 Assessment Coach

Bob Pike Train-the-Trainer Certificate

Professional & Volunteer Affiliations

Association for Talent Development (Board Member 2015, 2024-2025)

Middle Tennessee Society for Human Resources Management (SHRM, 2024-2025)

Williamson County DUI Recovery Court Foundation (Board Member 2022-2023)

Contact this candidate