Customer Service Administrative Assistant

EUNICE ASABEA OBENG

Springfield, MO 417-***-**** *****@*************.***

EDUCATION

Master of Science in Psychology Expected Graduation: May 2026 Industrial and Organizational Track

Missouri State University; Springfield, MO

GPA: 4.0/4.0

Bachelor of Arts, Psychology September, 2021

Minor in Archaeology

University of Ghana, Legon

GPA: 3.72/ 4.00

RELEVANT EXPERIENCE

Graduate Research Assistant August 2024- Present

Missouri State University, Springfield, MO

Conduct Interviews and surveys as part of data collection and train new researchers

Prepare and maintain detailed records of research activities

Collaborated with my supervisor to design and implement intervention programs for middle-

aged students facing bullying challenges.

Conduct research to identify effective strategies for reducing bullying and improving peer relationships.

Administrative Assistant January –July 2024

Rocksea Company Ltd, Accra

Assisted with administrative tasks such as data entry, filing, and record-keeping

Handled incoming and outgoing mail and email and phone calls

Planned and facilitated training, workshops, and professional development programs Customer Service/ Aviation Security Personnel October 2021- December 2022 Ghana Airport Company Ltd, Accra

Assisted passengers with boarding procedures and facilitating between passengers and airline

staff

Offered information about airport facilities and services

Conducted search and screened arriving and departing passengers at respective security checkpoints

Usher/ Event Planner April 2019- July 2024

Mélange Management

Directed and ushered guests to their assigned seating, providing exceptional customer service

Helped in the decoration and organization of weddings, parties, and conferences

Distributed event programs, tickets, and promotional materials as needed

Managed event promotions, including social media campaigns, email marketing, and advertisement placement

VOLUNTEERING EXPERIENCE

STL Amandi Foundation GOAL Project August 2019- August 2020

Collaborated with other students/ volunteers to teach and mentor primary four pupils at the

Dzorwulu Basic School for 12 months

Participated in the Generation of Academic Leaders (G.O.A.L) project to learn and practice teaching techniques that provide optimum results for basic pupils CONFERENCE PRESENTATIONS

Obeng, E., Sample, J. Byrum, F., Ho Nguyen Thien, K., Mazeitis, P., Mumma, K., Zimmerman, D. M., & Rodriguez, D. N. Students’ judgments of eyewitness lineup procedures and outcomes. Poster (to be) presented at the annual meeting of the Southwestern Psychological Association, Little Rock, AR, March 2025.

HONORS, PROFESSIONAL SKILLS TRAINING AND CERTIFICATION PROGRAMS Secretary for Welfare Committee for SRC September 2021

Recognized and honored for admirable work as the Secretary for Welfare Committee of the Student Representative Council

WIFI & Tech Foundation April 2021

Engaged in time management, organization, and smart money habits program Careers and Counseling Center May 2019

Participated and earned a certificate by completing courses in leadership, time management, and career development

AFFILIATIONS

Industrial and Organizational Psychology Club- Missouri State University August 2024

Society for Human Resource Management August 2024

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