Business Analyst Client Support

Kanza Manas Noor

Arlington, TX ***** 773-***-**** *****.********@*****.***

Business Analyst Software Implementation Client-Facing Solutions Summary

Detail-oriented Business Analyst with 5+ years of experience driving software implementations, troubleshooting system issues, and delivering technical solutions for enterprise clients. Known for bridging the gap between business needs and technical teams through clear specifications, end- to-end testing, and continuous client engagement. Strong background in SaaS, healthcare insurance systems, and process optimization. Trusted as a subject matter expert and client advocate.

Skills

• Problem Solving and Root Cause Analysis

• Client support and communication

• Requirements Gathering and Documentation

• Testing and Quality Assurance (QA/UAT)

• SaaS Implementations and Configuration

• Agile and Scrum collaboration

• Technical Specifications and System Flows

• Jira, MS Excel, and SQL (basic)

Experience

Simplify Healthcare, TMG [Aurora, Illinois] May 2021 to Current Business Analyst 2

• Serve as the primary client support liaison for 5+ enterprise customers, resolving inquiries, and leading configuration adjustments.

• Investigate production issues, troubleshoot bugs, and document resolutions for development teams.

• Draft detailed technical specifications and process flows to guide developers through software enhancements.

• Lead QA testing and validation of new features and fixes in beta environments and ensure alignment with business requirements.

• Collaborate cross-functionally to plan and prioritize change requests, feature rollouts, and client customizations.

• Deliver virtual training sessions for clients adopting new features or workflows.

• Recognized for improving testing processes and reducing turnaround time for issue resolution. PRECISION TECHNOLOGIES: BLUCORA [Monmouth Junction, NJ] August 2019 to May 2021 Business Analyst-II

• Led requirements elicitation sessions with cross-functional stakeholders to define project requirements, ensuring alignment with business objectives and Agile development processes.

• Developed detailed process flows and user stories, utilizing modeling skills to represent system requirements visually and enhance clarity for development teams.

• Conducted interviews with SMEs to gather insights on existing systems and procedures.

• Designed test plans, use cases, and results to validate system functionality.

• Engaged in design and sprint reviews with internal teams, ensuring system functionality met business requirements and adhered to Agile SDLC quality standards.

DEPAUL UNIVERISTY [Chicago, IL] October 2017 to March 2019 HR COORDINATOR

• Coordinated activities of the Career Center and Employer Engagement programs at DePaul

• Reviewed and approved jobs posted by our current employers for students on the job board.

• Managed the college-wide, web-based job posting system. SILBURY IT SOLUTION PVT LTD November 2016 to August 2017 BUSINESS ANALYST

Hyderabad, Telangana, India

• Involved in the documentation of business processes and application requirements.

• Proficient in understanding customer marketing needs, and converting them into clear, written requirements.

• Developed and implemented marketing strategies to increase brand awareness, engagement, and customer loyalty. Education and Training

DePaul University March 2019

Master of Science: Business Information Technology Chicago, IL

Osmania University March 2016

Bachelor of Engineering: Computer Science

Telangana, India

Certifications

Certified SAFe Scrum Master – Certificate ID: 301*****-****

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