Customer Service Representative
Resume:
KUBA CASSELLS
* ********** **** *******, ******* Bay . 876-***-****
************@*****.*** ·
Proficient customer service representative with almost 3 years’ experience. People person, friendly, very energetic, and accessible, outgoing personality. Seeking a full time or part time position. EXPERIENCE
FEBRUARY 2022 – APRIL 2022
CUSTOMER SERVICE REPRESENTATIVE, THE OFFICE GURUS
Manage large amounts of inbound and outbound calls in a timely manner
Follow communications scripts when handling different topics
Identify customers’ needs and provide proper solutions
Conflict resolution
Data Entry
SEPTEMBER 2022 – JANUARY 2024
CUSTOMER SERVICE REP/TRAINER, ETECH GLOBAL SERVICE
Manage large amounts of inbound and outbound calls in a timely manner
Follow communications scripts when handling different topics
Provide proper solutions
Build rapport
Meet personal/team goals
Data Entry
Conflict resolution
Promoted to trainer in December 2022. This position requires on-the-job coaching of new employees and organizing training sessions to develop their skills. JANUARY 2024- MAY 2024
CUSTOMER SERVICE REP, SUTHERLAND
Manage large amounts of inbound and outbound calls in a timely manner
Follow communications scripts when handling different topics
Identify customers’ needs and provide proper solutions
Problem resolution
MAY 2024- OCTOBER 2024
RECEPTIONIST/ TYPIST, RP GRAPHICS AND PRINTERY
• Provide services to incoming customers
• Type programs (funerals, church services, permits)
• Printing/ Copying of documents
2
EDUCATION
2013-2020
CAMPERDOWN HIGH SCHOOL
CXC passes: English A, Mathematics General, Geography, Human and Social Biology, Physical Education, Food of Nutrition.
CAPE Unit 1: Physical Education, Entrepreneurship
CAPE Unit2: Entrepreneurship
SKILLS
● Dynamic leader and team
builder, consistently motivating
others toward success, also an
excellent team player.
● Ability to create synergy,
motivate cross-functional teams
and attain goals and results.
● Adapt quickly to different
environments
● Diplomatic and tactful with
professionals and non-
professionals at all levels.
● Good written & verbal
communicator
● Competent in planning
and organizing
● COMPUTING
● Operating Systems:
Windows XP, Windows
7, Windows 8, Windows
10
● Software: Microsoft
Word, Microsoft Excel,
Microsoft PowerPoint,
Microsoft Access,
Microsoft Publisher,
Photoshop
STRENGTH
● taking on any task given at
any time.
● Leadership
● Punctuality
● Loyalty
ACTIVITIES
VOLUNTEER
Camperdown High School Classics, 2017 – 2018
EXTRA-CURRICULAR
School Netball Team Under 14, 16, 19 Captain
Tourism Action Club Member
Basketball under 19
Choir
HOBBIES
• Socialising with others,
•Writing and giving advice.
• Reading
•Playing sports
3
REFERENCE
Nyron Hurd
Coach at Camperdown High School
Valentine Bailey
Principal at Camperdown High School A
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