Sales Associate Customer Service

Kavitha Durai

** ******* ********

Brampton, ON L6X 5N5

**************@*****.***

Phone No: 647-***-****

Sales Associate

PROFILE

Sales Associate with 3+ years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques.

PROFESSIONAL SKILLS

ADMINISTRATIVE

Performed general office duties including faxing, photocopying and scanning documents

Maintained client databases and posted cards to the CRM databases

Organized and maintained filing during tax season.

Prepared and sent Customer complaint responses.

COMMUNICATION SKILLS

Received, screened and routed incoming calls

Greeted, assisted and registered clients

Effectively corresponded with both internal and external to match needs and resources

Participated in group discussions online and in person to complete projects on time

EMPLOYMENT HISTORY

PROFESSIONAL EXPERIENCE

Sales Associate, Paradies Lagardere., Pearson Airport 2019-Current

Helped an average of 500 customers per day by responding inquiries and locating products.

Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up.

Responded to customer’s questions thoroughly and professionally always taking time to ensure they were comfortable and pleased with products and services

Handling Point of Sale Terminal

Bookkeeping

Customer Service Agent, Sunwing Airlines Inc., Toronto ON 2018-2019

Responded to customer’s questions thoroughly and professionally always taking time to ensure they were comfortable and pleased with products and services

Posted data to the company’s Customer Relationship Module(CRM)

Performed customer relationship calls to Sunwing customers

Helped in computerization of paper cards to the CRM database

SPECIAL SKILLS, MEMBERSHIPS AND TRAINING:

2019 - Customer Readiness Program

Professionalism

Customer Service Fundamentals

Written Communications

Excel

CRM – Customer Relationship Management System

REFERENCES AVAILABLE UPON REQUEST:

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