Business Communications and Solutions

Tom Lane

Business Communications – Payroll/Tax – Professional Writing – Business Management Solutions

Arizona State University

Master’s Degree – English: Writing, Rhetoric, and Literacies - summa cum laude (3.9)

Bachelor’s Degree – English Literature

Pompeu Fabra University (Barcelona, Spain) – Bachelor’s Degree Study-abroad immersion program

(Bachelor’s and Master’s degrees completed at Tempe, Arizona Campus)

ADP August 2023 – Present Tempe, AZ

Client Support Consultant I

- Top 3 Performer in ADP West Region

- Provided consulting services for ADP clients

- Arranged and filed tax amendments for clients

- Facilitated urgent, multimillion-dollar transactions through ADP payroll system

- Resolved monetary disputes with clients with minimal losses to company

- Rare “Perfect Quality” associate

The Moxy Hotel Tempe August 2021 – June 2023 Tempe, AZ Night Auditor

- Managed 180 room hotel alone for 16+ hours per week

- Fulfilled duties as front desk agent, bartender, and night manager

- Compiled and submitted nightly audit reports to corporate office

R.M.S. Queen Mary May 2018 – April 2020

Long Beach, CA

Tour Guide/Ship Officer

- Conducted educational tours for groups up to 50 (Engines, Art Galleries Etc.)

- Fulfilled role of historian for the museum

- Prepared personalized presentations for clients including celebritiesOther Skills: Professional/Technical Writing, Human Resources Knowledge, Marketing Rhetoric, Proficient Spanish, Proofreading/Editing, Public Speaking/Public Relations, Client Service/Relations

Contact this candidate