Customer Support Systems Analyst
Resume:
Joseph Allgeyer
Operations Support
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. **************@*****.***
Cincinnati, OH
linkedin.com/in/joe-allgeyer-
3a3a796
SKILLS
SQL
Complex Problem-
Solving
Troubleshooting and
Resolution
Perl
Operations Work
Customer Billing
WORK EXPERIENCE
Principle Application Analyst
Netcracker - formally Convergys
09/2021 - 04/2023, Cincinnati, OH
Provided technical support to end users using Netcracker's world class billing and rating applicational.
Provided 24/7 support for application and operational issues to ensure SLAs were met. Quickly got up to speed on running operations for several managed service clients during the pandemic in case backup was needed.
Worked with IT staff members to ensure successful integration of new functionality. Used perl to develop audit scripts to ensure customer interfacing data was complete and accurate and fixed data while waiting on underlying code changes were installed. Sr. Systems Analyst
Netcracker - formally Convergys
05/2012 - 09/2021, Cincinnati, OH
Monitored operations job streams and error reports for managed service clients and provided fixes or work arounds when applicable.
Created operational job streams for new clients based on requirements. Created automated scripts to streamline routine tasks and reduce manual labor time spent on them. Developed SQL queries to analyze data from multiple sources for reporting purposes. Provided regression testing for new releases to ensure current functionality was not affected. Systems Analyst
Convergys - formally CBIS
09/1998 - 02/2012, Cincinnati, OH
Resolved incidents related to operations and application issues for multiple clients in an independent setting for licensed clients.
Provided technical guidance on the implementation of new client solutions for managed service clients, including the automation and validation of work flows. Conducted end-to-end testing of new work flows.
Trained clients and staff on automation tools used to run software. Accepted and met tough challenges to gain knowledge of software being supported. EDUCATION
B.S. in Business Information Systems
Thomas More College
Crestview Hills, KY
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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