Customer Support Carrier Sales

Thomas Gray Wattley III. ***.*********@*****.***

Mobile: 847-***-**** Present Address:

*** * ******** ***

Chicago, Illinois 60657

BUSINESS/SALES EXPERIENCE

Echo Global Logistics Carrier Sales – Chicago, IL June 2020 – July 2024

• Formed and developed relationships with a variety of trucking companies/truck drivers

• Sold freight all over the country including some inbound freight to Canada

• Maintained relationships with internal client executives to build a book of business

• Tracked sales to confirm trucks were on time for scheduled pick up and delivery appointments

• Assisted and covered other carrier sales representatives accounts

• Learned and mastered online software to analyze market conditions

• 60+ outbound calls daily

Ulta-Lit Customer Support and Marketing Associate – Glenview, IL November-January 2018-2019

• Answered and returned over 500 consumer phone calls efficiently within fast-paced environment

• First contact for consumers guiding through company's website for product and retailer information

• Gathered and documented advertising/marketing information from customers

• Discussed and resolved customer issues with directors and supervisors

• Traveled to different merchants, examining and learning about the company's product OTHER WORK EXPERIENCE

Glen Club Outside Member Services– Glenview, IL Sept. 2016 – Oct. 2019

• Supervised and trained new employees

• Prepared over 20 events hosted by the club

• Handled specific requests by members to satisfy their experience

• Built strong member and customer relationships through service Dino’s Sports Fan Store Intern – Glenview, IL Oct 2016 – Jan. 2017

• Supervised part time employees

• Organized and marked new retail orders of inventory

• Managed credit sales and refunds, created store gift cards for customers

• Proposed and developed employee training manual for organization EDUCATION

University of Missouri- Columbia, Missouri

Bachelor of Science in Parks, Recreation and Tourism Emphasis: Sport Management

Minor: Business

Graduation Date: Spring 2017

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