Data Analyst Technical Support
Resume:
Ayodeji Oyenekan
Dallas, Texas
*******.********@*******.***
OBJECTIVES
Creatively contributing to region specific processes and stabilizing initiatives as part of continual service improvement.
Focused on executing all processes and procedures in a consistent and timely manner.
Facilitate meetings with key stakeholders, collating, analyzing, and fulfilling requirements; producing reports and presenting updates at meetings.
OPERATING SYSTEMS: Microsoft Word, Access, Excel, PowerPoint, Outlook, Windows Operating Systems and Applicant Tracking System.
Proficient in data analysis, information technology, software and hardware testing, research and documenting, strategic planning, technical support, upgrade, validation, configuration building, sales-force, CCW, CRM, WebEx, Cisco Advantage Portal, SHARE, Jigsaw, CSCC, My Cisco Workspace, sandbox, and SMART application.
SPECIAL SKILLS: Excellent Oral and Written Communication Skills, Problem Solving, Decision making, Negotiation, Analytical, Leadership through leading-by-example and team work, Quality focused, and process improvement driven.
EDUCATION
North Carolina Central University Graduated: 2012
BS, Computer and Information Systems
PROFESSIONAL WORK EXPERIENCE
DELOITTE
Asset Manager (Data Analyst) January 2020 – Present
•Lead the onboarding process for new customers, introducing them to the full range of asset management services and ensuring a smooth transition.
•Build and nurture relationships with Cisco account teams, customers, partners, and other key stakeholders to foster collaboration and drive success.
•Identify opportunities for improvement and develop processes for managing Move, Add, Change, and Delete (MACD) activities.
•Analyze and interpret large datasets, providing insightful reports based on findings to guide decision-making.
•Develop and execute action plans aimed at mitigating risks and optimizing the performance of customer devices.
•Leverage Cisco tools and databases to efficiently manage client accounts and deliver exceptional service.
•Initiate customer calls, participate in quarterly business reviews, and coordinate potential on-site visits to strengthen partnerships.
•Create ad-hoc reports for customers, account teams, and stakeholders, offering tailored insights to meet their needs.
•Enhance customer network visibility by preparing monthly Installed Base Assessment reports that integrate contract and network information.
BLUE CROSS NC
System Support Engineer October 2017 – December 2019
•Extracted and presented system KPIs and other reports to drive data-informed decision-making.
•Implemented Kafka for ETL applications to streamline data processing workflows.
•Designed, developed, and maintained automation scripts to enhance software modeling and development processes.
•Addressed security, stability, and scalability concerns for high-profile, high-traffic web services in cloud-based applications.
•Delivered ad-hoc analytics and reports on data, including serial sales and timelines, to meet organizational objectives.
•Performed advanced querying and analysis of structured, semi-structured, and unstructured data using big data technologies.
•Designed, implemented, and managed DevOps and software control environments to improve development workflows and increase productivity through automation.
•Created a scalable performance environment to rigorously test systems before production releases.
•Leveraged cloud-native technologies, including AWS, Azure, Linux, Docker, and Kubernetes, to build tools for workload automation and orchestration.
CISCO
Cloud Data Analyst April 2015 – October 2017
•Monitored and enhanced automated regression systems and tests to ensure high-quality deployments to production environments.
•Established and shared best practices for DevOps, builds, continuous integration, deployment, and infrastructure management across the organization.
•Developed scripts for managing cloud infrastructure using Python and other frameworks, optimizing cloud-native development processes.
•Built and maintained system automation, deployment, and continuous integration tools, while managing incident response for critical service interruptions and outages.
•Diagnosed root causes of test failures, identifying issues such as server malfunctions, device errors, test case inaccuracies, configuration problems, bugs, network disruptions, or cloud outages.
•Supported tools like Artifactory for software artifact management, facilitating efficient development workflows.
•Automated deployment, configuration, monitoring, and lifecycle management for cloud components using PowerShell and Python.
•Created Infrastructure as Code (IAC) solutions using AWS CDK, AWS CloudFormation, AWS CLI, or Terraform, and leveraged configuration management tools like Ansible and PowerShell.
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