Data Engineer Technical Support

Julius S. Yerima

GCP Data Engineer / Big Data / Hadoop Developer

972-***-**** ************@*****.***

SUMMARY

Dynamic professional with over 11 years of IT experience, combining technical expertise, customer-facing roles, and project management. Skilled in onboarding, integrating, and supporting systems for diverse clients. Strong communicator with a track record of delivering solutions tailored to customer needs, ensuring their satisfaction and success. Adept at driving seamless system implementations and providing ongoing technical support.

EDUCATION

- Bachelor of Laws Degree (LLB), University of Buea, Cameroon, 2006

- Diploma of Human Resource Management, Institute of Commercial Management, UK, 2010

- Linux Diploma, North Lake College, Irving, Texas, 2015

- BI Diploma, Colaberry School of Data Analytics, Plano, Texas, 2016

- Google Cloud Professional (ACE)

KEY SKILLS

- Customer onboarding and system integration expertise

- Proficiency with tools like GCP, Dataproc, BigQuery, Cloud Composer, Airflow, Looker

- CRM/ERP systems familiarity and data migration experience

- Strong communication, customer service, and problem-solving skills

- Project management tools experience, including JIRA and Confluence

- Technical support, troubleshooting, and process improvement

- Strong documentation and reporting capabilities

PROFESSIONAL EXPERIENCE

Infosys – Google, Phoenix, AZ – Big Data/GCP Data Engineer

FEBRUARY 2021 - PRESENT

- Collaborated with customers to diagnose and resolve technical issues during onboarding and system use.

- Acted as the first point of contact for technical issues, providing guidance on system configuration and optimization.

- Guided customers through setup, data migration, and use of tools like BigQuery, Cloud Dataflow, and AI Platform.

- Developed and maintained documentation for customer-specific processes and setups.

- Partnered with internal teams to enhance integration processes and deliver exceptional customer experiences.

Infosys – AT&T, Plano, TX – Big Data Developer

JUNE 2020 - FEBRUARY 2021

- Built and optimized data pipelines in Hadoop and Spark, meeting client-specific requirements.

- Automated workflows using shell scripts and tools like Airflow, ensuring timely job execution.

- Worked directly with clients to gather requirements and deliver seamless technical implementations.

- Provided support for system integration and troubleshooting, ensuring a smooth user experience.

Infosys – Charles Schwab, Irving, TX – Big Data Team Lead

MARCH 2019 - SEPTEMBER 2019

- Led a team to extract and transform data from various sources, integrating it into Big Data environments.

- Communicated business requirements to the development team, ensuring alignment with customer needs.

- Supported customer onboarding with tailored training sessions and continuous technical support.

ATOS-Syntel – CUNA Mutual Group, Madison, WI – Big Data Developer

NOVEMBER 2018 - MARCH 2019

- Coordinated data migration from RDBMS to Hadoop, ensuring integrity and security during transition.

- Collaborated with business stakeholders to design technical solutions that met customer objectives.

- Produced detailed documentation, enabling clients to navigate systems and processes effectively.

Tata Consultancy Services – Wal-Mart, Bentonville, AR – Big Data Developer

FEBRUARY 2018 - NOVEMBER 2018

- Supported data migration projects and performance tuning of systems, enhancing user satisfaction.

- Delivered exceptional customer service by addressing technical concerns and providing timely solutions.

ACHIEVEMENTS

- Successfully managed onboarding and integration for multiple high-profile clients, ensuring timely project completion and customer satisfaction.

- Designed and executed scalable integration processes, improving efficiency and customer experience.

- Recognized for exceptional problem-solving abilities and proactive customer engagement.

TOOLS & TECHNOLOGIES

- Google Cloud Platform (GCP): Cloud BigQuery, Cloud Composer, Dataproc, Dataflow, Dialogflow

- CRM/ERP systems, API integration

- Project management: JIRA, Confluence, Agile methodologies

- Scripting and automation: Shell scripting, Airflow

- Data tools: Spark, Hive, SQL Server, Sqoop, HDFS

ADDITIONAL INFORMATION

- Strong leadership skills with experience managing teams of 10+ developers.

- Fluent in written and oral communication, ensuring clear and effective customer interactions.

- Dedicated to continuous learning and adapting to new technologies and methodologies.

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