Relationship Manager Customer Service
Resume:
RIMMI JAGOTA
Kamloops, BC
E: ***********@*****.***
Profile Summary
To secure a prospective career that provides consistent professional and personal growth where I can employ my skills and experience to accomplish the delegated tasks efficiently and effectively.
Skills
Detailed Oriented and Strategic
Effective Verbal and written communication skills.
Good Managerial and Interpersonal Skills
Analytical Skills
Work Experience
Retail Store Associate
Super store, Kamloops, British Columbia October 24 – Current
Order Processing & Fulfillment of Online Orders
Pick items from store shelves according to customer selections
Understand customer preferences, including substitutions or special requests
Prioritize orders based on scheduled pickup or delivery times
Team Member /Trainee September 24- October 24
Tim Hortons, Kamloops, British Columbia
Job Duties
Handling Transactions as a Teller and use POS system efficiently
Handling customer service inquiries and providing a positive customer experience.
Ensuring the department is well stocked and presented.
Prepare coffee, tea, and specialty drinks as per Tim Hortons' standards
Assemble and package food items such as sandwiches, donuts, and breakfast items.
Manager Drive-Thru Operations
Communicate effectively with co-workers and managers
Relationship Manager
IDBI BANK, Kapurthala May 2023 - Aug 2023
Acquiring new HNW customers to Bank relationship
Managing customer relationships by providing customized bank services
Managing customer portfolios
Ensuring high service standards
Enhancing branch business in all segments
Branch Manager
IDBI BANK, Urban Estate, Jalandhar Aug 2020 - Apr 2023
Overall In charge of the Branch
Managing Customer Relationships
Generating Income Revenues
Enhancing service standards
Leading sales promotional activities
Relationship Manager
IDBI BANK, Beas, Amritsar, Punjab Sep 2019 - Aug 2020
Managing customer relationship and its value enhancement
Ensuring regular and swift service standards for customers
Building and maintaining relations with HNI Clients
Education
Post-Baccalaureate Diploma in Finance
Thompson Rivers University – Expected Graduation 2023 - 2025
Master’s in Business Administration
Guru Nanak Dev University, Amritsar, Punjab, India 2006 - 2008
Bachelors in Pharmaceutical Sciences
Guru Nanak Dev University, Amritsar, Punjab, India 2002 - 2006
Availability
Monday
Opening till 6:00pm.
Tuesday
Opening till 6:00pm
Wednesday
Opening till 6:00pm
Thursday
Opening till 6:00pm
Friday, Saturday and Sunday
Available for full day
Early morning shift and late-night shifts both preferred. *
References available on request. *
Contact this candidate