Customer Service Group Fitness
Resume:
Christina Arsenault
Yorba Linda, CA, 92887
*****************@*****.***
Objective
Highly motivated and adaptable professional with a strong background in customer service, fitness, leadership, and communication. Bringing over 5 years of experience in client-centric roles, combined with a passion for wellness and fitness. I just completed my Master’s in Business Administration to further develop leadership and business skills. Eager to contribute my expertise and energy to a dynamic team.
Core Skills
● Exceptional customer service and communication skills
● Leadership and team collaboration
● Product education and client relationship management
● Strong organizational and time management abilities
● Passion for wellness, fitness, and holistic living
● Problem-solving and conflict resolution
● Sales and goal achievement
Professional Experience
Move Fitness — Personal Trainer & Group Fitness Coach April 2023 – Present
● Lead personalized training sessions and group fitness classes, tailoring workouts to clients’ goals and abilities.
● Foster positive relationships with clients, ensuring high satisfaction and client retention.
● Ensure the safety and effectiveness of exercise routines, promoting injury prevention and proper form.
● Organize and maintain gym equipment, ensuring everything is ready for use. Yorba Linda Fit Body Bootcamp — Group Fitness Coach August 2022 – March 2023
● Led high-energy group fitness classes, explaining workouts and ensuring client engagement.
● Provided personalized coaching to help clients reach fitness goals, delivering excellent customer service.
● Organized and maintained class schedules, managing equipment safety and placement. 2
Yorba Linda Physical Therapy — Aide
February 2022 – April 2022
● Assisted physical therapists in providing patient care, ensuring proper movement techniques.
● Provided education on exercise and rehabilitation techniques, building rapport with patients.
● Maintained a clean, safe, and organized therapy environment for both patients and staff. Adapted Kinesiology Program — Volunteer
February 2022 – May 2022
● Assisted in adapting exercise programs for students with disabilities, ensuring accessibility and safety.
● Fostered an inclusive and positive environment for students, adapting activities to be engaging and fun.
Casa Colina Hospital & Centers for Healthcare — Volunteer August 2019 – March 2020
● Supported hospital staff in ensuring patient comfort and safety.
● Sanitized and organized medical equipment, ensuring everything was ready for patient use. Paws n Play Doggy Daycare — General Employee
July 2019 – August 2021
● Provided excellent care and supervision of dogs, ensuring a safe and enjoyable experience for all animals.
● Communicated with pet owners to address any concerns and provide updates on their pets. Knott’s Soak City — Lifeguard
June 2018 – August 2018
● Ensured the safety of guests by monitoring water attractions and responding to emergencies.
● Provided outstanding customer service, assisting visitors with inquiries and ensuring a pleasant experience.
Education
Southern New Hampshire University — Master of Business Administration (MBA) December 2023 – December 2024
● GPA: 4.0
● Focus on business strategy, management, and leadership. 3
California State University, Fullerton — Bachelor of Science in Kinesiology January 2021 – May 2022
● Graduated Cum Laude, GPA: 3.76
● Participated in the Kinesiology Club and related fitness organizations. Santiago Canyon College — Associate’s Degree for Transfer August 2018 – December 2020
● GPA: 3.31
● Major in Kinesiology, preparing for transfer to a four-year university. Yorba Linda High School — High School Diploma
September 2014 – June 2018
● GPA: 3.7
● Scholar-Athlete: Varsity Soccer (4 years), Marching Band & Jazz Band (1 year) Certifications & Awards
● Certified Personal Trainer — ISSA
● CPR Certified
● Basic First Aid Certified
● Scholar-Athlete Award
● Phi Theta Kappa Honors Society
● National Society of High School Scholars
● Dean’s List, Cal State Fullerton (Fall 2021 & Spring 2022)
● Master of Business Administration (Summa Cum Laude)
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