Customer Service Training Program

Lance Williams

*** **** **

West Haven, CT ***** ************@*****.***

Education

Western Connecticut State University, Danbury, CT

B.S Political Science/Criminal Justice

May 1992

Experience

United States Postal Service, Stratford, CT - City letter Carrier February 2008 - January 2025

● Daily inspection of postal vehicle

● Retrieved, sorted and transported letter and flat mail into delivery sequence

● Sorted and loaded large and small parcels into delivery sequence

● Promoted and sold mail services to business customers through the Customer Connect Program People’s United Bank, Bridgeport, CT - Retail Management Training Program October 2007 - February 2008

● Participated in intensive 6 month management training program

● Developed and built skills needed to manage a bank branch

● Built vital staff management and customer relation skills

● Developed skills necessary to sell financial products and services Webster Bank, Cheshire, CT - Customer Service Resentative July 2007 - October 2007

● Provided customer service through counter based transactions

● Provided staff support by handling basic transactions and opening new accounts

● Upheld compliance standards with the timely completion of CTR’s, STM’s and MIR’s

● Performed loss prevention duties by preventing cash shortages, overages and fraud

● Performed branch, service and ATM settlement

Bank of America, Hamden, CT - Bank Teller

November 2006 - June 2007

● Processed transactions in an accurate and efficient manner

● Identified customer needs and encouraged customer loyalty

● Processed customer transactions, night deposits and customer referrals

● Performed business teller duties and transactions

● Successfully met weekly and monthly sales quotas by matching customer needs to available products Teddy’s Limousine, Norwalk, CT - Chauffer/Driver

October 1995 - November 2006

● Provided professional transportation to corporate executives

● Transported clients to and from local airports, work and home

● Chauffered black tie affairs, weddings and funerals

● Provided interstate transportation within the Tri-state and DC metro area State of Connecticut, Derby, CT - IAR Specialist

March 2000 - March 2006

● Oral presentation of bail and domestic recommendations in court

● Reported violations and recommended modifications of conditions to the court

● Compliance management of conditionally released clients through home visits, site visits and inquiries

● Conducted interviews and risk/need assessments to determine bail, promise to appear release or caseload classification

● Collaborated with police departments to interview offenders State of Connecticut, Stamford, CT - Data Terminal Operator March 1996 - March 2000

● Data entry of all court continuances and dispositions

● Provided public relations to courthouse staff and general public

● Processed court documentation to allow offenders to return to prison

● Proficiency in criminal and motor vehicle computer system

● Organized and implementation of Court Information Center

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