Customer Service Heavy Equipment
Resume:
Molly K. Volk **** Forest ave
Munster, IN *****
********@*****.***
EXPERIENCE
CSX Intermodal, 7000 w 71st st, Bedford Park, IL— Terminal Supervisor
Avg hours weekly- 40+
June 2022- Present
Complies with all safety, attendance, operations & training guidelines/programs
Respond to emails from customers and other contractors Operate and tend to Bridges according to NS and FRA policy to provide safe passage to boats on inland passageways
Manages facilities for safe operation of train and crew per NS and FRA policy Manage staff and timetables, routes, and cargo for specific routes Supervise T&E employees while following union agreement and FRA policy Supervise the movement of trains in and out of 4 yards Double check routes and billing on railcars
Other duties as assigned
Norfolk Southern, 380 W. Garfield Blvd, Chicago, IL— Terminal Supervisor
Avg hours weekly- 40+
June 2022- June 2024
Complies with all safety, attendance, operations & training guidelines/programs
Respond to emails from customers and other contractors Operate and tend to Bridges according to NS and FRA policy to provide safe passage to boats on inland passageways
Manages facilities for safe operation of train and crew per NS and FRA policy SKILLS
Extensive Logistic
Background
Extensive Customer Service
Background
Ability to Grasp Concepts
Quickly
Innovative Take on Obstacles
Ambitious to Learn
Diligent in Work to Ensure
proper documentation and
work
Administration and Management
Supervision and mentoring of
fellow staff
Self starter, highly motivated
Good oral and written
communication skills
Operate equipment correctly and
safely
Professional appearance and
manner
LANGUAGES
English, (some) Spanish,
(some) Russian
Manage staff and timetables, routes, and cargo for specific routes Supervise T&E employees while following union agreement and FRA policy Supervise the movement of trains in and out of 4 yards Double check routes and billing on railcars
Other duties as assigned
Remprex, IOX, 2017 E 103rd st, Chicago, IL— Ramp Operator/ Load Coordinator
Avg hours weekly- 40+
August 2021-June 2022
Acts as a spotter between heavy equipment operators; Top Loaders, Hostlers, Cranes, etc.
Climbs up & down rail car ladders to lock & unlock intermodal containers Drives Hostler (in railyard) to transport and store intermodal containers to & from trackside
Moves intermodal containers from railcars to trailers via Top Loaders, Side Loaders, Cranes, etc.
Complies with all safety, attendance, operations & training guidelines/programs
Program railcars into computer as they come in with the train Monitor weights and destinations of intermodal containers Assist Gate clerks with in-gating and out-gating drivers Assist drivers per NS policy
Verify and keep documentation of all priority loads Respond to emails from customers and other contractors Other duties as assigned
Parsec, 16800 Center Ave, Harvey, IL 60426— Ramp Operator Avg hours weekly- 40+
April 2021- August 2021
Acts as a spotter between heavy equipment operators; Top Loaders, Hostlers, Cranes, etc.
Climbs up & down rail car ladders to lock & unlock intermodal containers Drives Hostler (in railyard) to transport and store intermodal containers to & from trackside
Moves intermodal containers from railcars to trailers via Top Loaders, Side Loaders, Cranes, etc.
Complies with all safety, attendance, operations & training guidelines/programs
Other duties as assigned
ITSConGlobal, 361 W Garfield Blvd, Chicago, IL 60615— Ramp Operator
Avg hours weekly- 40+
September 2020- April 2021
Acts as a spotter between heavy equipment operators; Top Loaders, Hostlers, Cranes, etc.
Climbs up & down rail car ladders to lock & unlock intermodal containers Drives Hostler (in railyard) to transport and store intermodal containers to & from trackside
Moves intermodal containers from railcars to trailers via Top Loaders, Side Loaders, Cranes, etc.
Complies with all safety, attendance, operations & training guidelines/programs
Other duties as assigned
Wittenberg Village, 1200 E Luther Dr, Crown Point, IN 46307 — CNA
Avg hours weekly- 20
June 2020- January2021
Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities. Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising. Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat. Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
Observed condition of patients by examining, including checking of existing conditions, such as open wounds.
Worked with patients to assure that they participated in exercises and therapeutic activities.
Supported the social and emotional needs of patients by providing caring companionship.
EDUCATION
Washington Township,381 E St Rd 2, Valparaiso,IN— HIgh School Technical Honors Diploma
CERTIFICATIONS
Mandatory Firefighter — Exp no expiration
Skills:
● Proficient typing skills with high accuracy
● Excellent attention to detail
● Strong organizational skills
● Ability to work independently and meet deadlines
● Basic knowledge of computer software (MS Office Suite)
● Familiarity with data entry tools and techniques
● Good communication skills
strong data skills with the desire to use data in client-facing and commercial settingng operations to enhance efficiency. The role encompasses data analysis, operations, and extensive cross-collaboration, particularly with Cedar’s Data Science and Client Management teams. The Analytics and Ops team will be integral to Cedar’s value strategy and directly contribute to progressing the insights provided to providers.
At Cedar, we look for teammates who are driven, energetic and excited to join a fast-paced company. Our ideal candidate has excellent listening and communication skills (verbal and written), is comfortable operating independently in a dynamic environment. This role reports to the Senior Director, Value Analytics and works closely with the Manager, Analytics & Opss. They are interested in implementing process changes and streamlini.
● Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
● Works with sites and the service department to optimize routes based on needs of the customer.
● Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
● Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
● Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
● Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
● Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
● Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
Contact this candidate