Customer Service Front Desk

TATENDA SHARON MLAMBI

FRONT DESK OFFICER APPLICATION

Highlands, Harare +263*********/ +263********* *******************@*****.*** LinkedIn- Tatenda Sharon Mlambi

EDUCATION

● BSc (Honors) Degree in Human Resource Management (2.2), Midlands State University 2019-2023

● 3 Advanced Levels, (History, Literature in English and Shona Language ) Fletcher High School 2017-2018

● 7 Ordinary Levels, (Including History, English Language and English Literature and Science

),Fletcher High School 2013-2016

CERTIFICATIONS

● Driver’s License (Class 4)

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, LEMONTREE TECHNOLOGIES - Harare August 2024- March 2025

● Providing customer service assistance and information to clients.

● Answering and routing calls

● Escalating customer issues

● Collecting customer feedback

● Feedback exchange and recognition

● Managing and resolving customer complaints and grievances

● Provide product or service knowledge to clients

● Ensuring customer satisfaction

● Phone and email correspondence

RECEPTIONIST- SAJURI ENTERPRISES,

July 2023- July 2024

● Welcoming and greeting visitors

● Scheduling meetings and appointments

● Answering and routing incoming calls

● Sorting incoming and outgoing mail

● Record keeping and filing

● Administrative duties

● Customer service- offering information and assistance to clients

● Security and Access Control

SKILLS

● High emotional

intelligence

● Effective communication

skills

● Knowledge retention and

recall

● Ability to handle pressure

● Creative problem solving

● Empathy

● Proficiency in Microsoft

office suite

● Organization and time

management

● Confidentiality

LANGUAGES

● English ● Shona

REFERENCES

● Mr N. Maisiri HUMAN RESOURCE OFFICER +263********* *************@*****.*** - LEMONTREE TECHNOLOGIES

● MR O. Matsangaise HUMAN RESOURCES OFFICER +263********* / *******@*****.***- SAJURI ENTERPRISES

Contact this candidate