Hardware Support R and D Technician

John A. Young

Santa Clara, California ***** 408-***-**** *************-******@*****.*** LinkedIn

SUMMARY

Results-driven technician with extensive experience in electronics and lab environments, specializing in device testing and qualification. Proven analytical skills in R&D settings complemented by strong communication abilities. Committed to maintaining high safety standards and supporting collaborative team efforts.

SKILLS

Excellent communication skills, familiar with computers, electronics, following schematics, troubleshooting hardware and software issues, duplicating customer issues and use cases, technical summary and reporting, prototyping, PLC’s, global networking, GPIB, SCPI, Basic and VBA, C#, C++, Python, Visual Studio IDE, LabView, HTML, XML, All MS Office (Access, Excel, PowerPoint, Word)

EXPERIENCE

Underwriters Laboratories (UL Solutions), Fremont, California

Laboratory System & Automation Development Technician, (2016 – 2025)

· Sustained an R&D environment performing preventative and corrective maintenance, troubleshooting, upgrades,

and calibrations on equipment

· Developed automation hardware and software for product testing in GPIB, SCPI, LabVIEW, C#, VBA, and Python

· Diagnosed and repaired mechanical, electromechanical, and electronic equipment in person and over phone.

· Very familiar with safe handling of materials using required Personal Protective Equipment.

· Partnered with cross-functional teams – on R&D activities, customer demos, and supporting equipment

· Installed and provided support for prototype equipment, developing procedures and documentation

· Earned Lean Six Sigma Yellow Belt

Ultratech Inc., San Jose, California

Software Quality Assurance Engineer, (2011 – 2014)

· Developed Factory Automation scripts for semiconductor product tests

· Provided and/or reviewed root cause analysis to optimize test plans for overall quality improvement

· Created API based automated tests for reliability, long term testing, and customer specific use cases

· Entered, researched, reproduced, and verified defects from database and email each day

· Trained local and international teams on complex tests, tracked through Seapine TestTrack and TCM.

· Worked with cross functional teams to debug failures and improve test methods for quality improvement

· Created test cases with Seapine QA Wizard Pro scripts, Excel VBA scripts, and internal utilities

Novellus Inc., San Jose, California

Software Quality Coordinator, (2001 – 2008)

· Quality lead for international teams on PECVD, CMP, and PVD semiconductor products

· Assured quality of devices from inception to final release to discontinuance, with status updates daily or as needed

· Ran admin level tests as tool owner for QNX (Linux) simulators and was the ‘Go-To’ guy for several departments

· Received several ‘Above and Beyond’ awards for ensuring each release received special care

· Researched technology to make testing more efficient, including Agile and V-models, on Windows and QNX

· Created and used Regression Test Procedures, FAQs, and ‘Cheat Sheets’ for all products tested

ADDITIONAL EXPERIENCE

S3 GRAPHICS, Santa Clara, California, Software Quality Assurance Technical Lead, 1999-2000. Acted as team lead for the 3D gaming and Viper II Z200 product, including hardware, ATE, drivers, and packaging for Windows Hardware Quality Laboratory (WHQL) testing and log submission.

DIAMOND MULTIMEDIA, INC., San Jose, California, Software Quality Assurance Technician, 1998-1999. Performed alpha and beta testing of new hardware and software products. Provided immediate feedback to the QA leads and engineering staff through e-mail, defects, and Sneakernet.

DIAMOND MULTIMEDIA, INC., San Jose, California, Product Development Technician, 1997-1998. Performed alpha and beta testing of new hardware and software products, and provided feedback to all departments. Reviewed product literature and packaging for accuracy, clarity, and content. Solved product issues by providing documentation and timely feedback to Engineering. Provided Level 3 technical support for customers and other support personnel.

DIAMOND MULTIMEDIA, INC., San Jose, California, Technical Support - Technical Resource Group, 1995-1997. Solved hardware and program questions, international and domestic, by phone, IRC, e-mail, and fax. Saved the company from losing sales each week due to creative technical workarounds. Trained and assisted technical support representatives in immediate critical areas. Generated sales of Diamond products through technical expertise. Created FAQs and tested products as a guide to ensure questions were answered quickly and consistently. Ensured departmental uptime as backup to the Technical Support Engineer.

MCAFEE ASSOCIATES, Santa Clara, California, Technical Support - CompuServe Sysop, 1994-1995. Solved virus and program questions, international and domestic, by phone, fax, and e-mail. Generated sales of McAfee products through technical expertise. Created and updated the Tech Notes sheet as a guide for technical and customer support personnel to ensure questions were answered quickly and consistently.

Stanford Linear Accelerator, Stanford, California, Software Programmer, 1993. Created display interfaces to the linear accelerator using proprietary GUI tools on a VAX/X Windows system

TELEDYNE COMPONENTS, Mountain View, California, Calibration Manager - Line Maintenance Technician, 1991-1992. Designed and implemented calibration and spare parts software programs, converted from cards. Re[aired and consulted on all electronics and control systems in photolithography and the clean room. Taught the line maintenance group on how to use PC, DOS, and spreadsheets. Managed calibration for production, test, and QA for branches in the USA and overseas to NIST standards.

TELEDYNE SEMICONDUCTOR, Mountain View, California, Power Applications Technician, 1989-1991. Fabricated prototype circuits from schematics for performance evaluation of Teledyne parts. Conducted validation testing on PWMs, OP AMPs, switches, and drivers for functional data sheets and app notes. Used oscilloscope, logic analyzer, Venable, MATLAB, LabVIEW, and ATE (automated test equipment).

MILITARY EXPERIENCE

Data Systems Technician, 1982-1989. Received DOD secret clearance. Oversaw maintenance of primary and support computer systems for ocean mapping. Maintained and repaired Naval Tactical Data System display systems to safely land planes by phone and hands-on. Ensured reliability of Cray, DEC, and Control Data Corporation mainframes and peripherals. Earned honorable discharge.

DS “C” School: Combat Systems Technical Schools Command, Mare Island, California. Earned NEC 1665. Graduate. Theory and Troubleshooting of the UYA-4 Display System from the Hughes Aircraft Company to the Component Level.

DS “A” School: CSTSC, Mare Island, California. Earned Data System Technician rating. Graduate. Fundamentals of Computer Mathematics, Analysis of Digital Equipment to Component Level, and Machine Language Programming.

Basic Electricity and Electronics: San Diego, California. Graduate. Tested equipment and radio electronics, including transistor and diode theory, and troubleshooting techniques.

CERTIFICATIONS

HTML, CSS, and JavaScript for Web Developers, Coursera Certified, 2025

Lean Six Sigma Yellow Belt Certified, 2018

LabVIEW Core 1 and 2, Certified, 2017

3M soldering training certified for multilayer PCBs.

OJT for a wide variety of hardware and software tools and instruments

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