Service Representative Customer

KASANDRA WRIGHT, Customer Service Representative

Gainesville, 32608, USA, +1-419-***-****, ************@*****.*** SUMMARY Dynamic Customer Service Representative with over 5 years of experience in client-focused roles. Proficient in managing high call volumes and assisting diverse customer needs, with a proven track record of improving appointment scheduling systems to reduce wait times. Recognized for effectively supporting Medicare participants with claims and training new staff on operational protocols. Prepared to enhance the customer experience by leveraging a detail-oriented approach and strong communication skills in a fast-paced environment.

WORK EXPERIENCE

09/2024 – Present Customer Service Representative, Willis Towers Watson Via Benefits

Gainesville, USA

Assist Medicare participants with claims by utilizing dual monitors to enhance productivity and accuracy.

08/2022 – Present Receptionist, Hairport Salon Gainesville, USA Operated a multi-line telephone system to effectively manage a high volume of calls.

Executed clerical tasks, including data entry and photocopying, to support office functions.

Coordinated and facilitated office events and meetings to enhance team engagement.

Revamped appointment scheduling system, significantly reducing customer wait times.

05/2016 – 09/2022 Bus Driver, Regional Transit System Gainesville, USA Navigated challenging weather conditions with utmost safety for all passengers.

Monitored onboard security systems, enhancing passenger safety. Collected fares while maintaining the cleanliness and organization of the bus.

Trained new drivers on company policies and essential safety protocols. 02/2012 – 05/2016 Transit Driver, M.V Transportation Gainesville, USA Aided passengers with disabilities, ensuring their comfort and support throughout journeys.

Conducted thorough pre-trip vehicle inspections to guarantee safety. 03/2009 – 01/2012 Cashier, Food Lion Gainesville, USA Delivered efficient and accurate cash transactions, ensuring customer satisfaction.

Maintained a balanced cash drawer, contributing to financial accuracy. Engaged with customers to address inquiries and actively promoted store promotions.

EDUCATION

10/2013 – 10/2013 Everest University - Tampa

Associate of Science, Paralegal

Tampa, USA

SKILLS File Management Telephone skills

Typing Speed Greeting and Seating Clients

Appointment Scheduling Multi-Line Telephone Systems

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