Project Management Customer Service

NISHU SAINI

MBA in Finance & Accounts with * Years of Corporate Experience

Email: **************@*****.*** Mobile: +1-647-***-**** Location: Maple Ridge, BC

PROFESSIONAL EXPERIENCE & QUALIFICATION

Tim Hortons (Oakville, Canada)

Team Member October 2023 – April 2025

Delivered high-quality customer service in a fast-paced food service environment.

Operated POS systems to process customer orders, manage payments, and issue receipts.

Prepared food and beverages according to company standards, maintaining hygiene and safety.

Assisted in inventory restocking, store cleanliness, and shift transitions.

Supported team coordination and trained new staff on store procedures and safety protocols.

Diploma in Project Management

Algoma University, Canada Sept 2023 – April 2025

Emphasized project management principles with a strong application in finance and business operations.

Developed expertise in financial planning, risk management, and budgeting for project-based environments.

Gained practical experience using MS Project, Power BI, and various reporting tools to analyze and visualize financial data, in alignment with PMBOK® 7th edition standards.

Vansun Technology Pvt Ltd. – Noida, India

Senior Executive - Accounts & Finance April 2022 – May 2023

Managed accounts receivable, general ledger entries, and financial reporting using ERP systems (e.g., SAP, Microsoft Dynamics) to ensure accuracy and compliance with Canadian accounting standards.

Performed in-depth financial analysis and forecasting, identifying trends and cost-saving opportunities in manufacturing processes, including commissions, transport costs, and utilities, using Microsoft Excel and Power BI for data visualization and reporting.

Prepared and presented monthly financial reports (MIS) for senior management, offering actionable insights into the performance of dairy machinery products (e.g., milk machines, cattle fans) and supporting strategic decision-making.

Reconciled data integrity across financial systems to streamline reporting processes and improve operational efficiency, ensuring compliance with financial regulations.

Led a team of 10 employees, overseeing performance metrics and ensuring the timely collection of outstanding accounts, using CRM software (e.g., Salesforce) to track and manage customer interactions.

Collaborated with the sales and operations teams in a manufacturing environment, optimizing inventory control, procurement processes, and cash flow management for dairy machinery products.

Ensured compliance with tax regulations (GST/VAT), generating accurate E-invoices and E-way bills in line with local government standards, leveraging Tally ERP for financial record-keeping.

Motherson Infotech & Design Ltd.

Accounts Executive Noida, India March 2018 – April 2021

Prepared and reconciled daily bank and vendor transactions to ensure accurate cash flow reporting, utilizing ERP systems (Empro, SAP and Oracle Financials) for streamlined financial data management.

Managed accounts payable and accounts receivable, processing invoices and ensuring timely vendor payments, while adhering to company policies and regulatory requirements for the auto parts manufacturing sector.

Coordinated month-end general ledger (GL) reconciliations and inter-unit reconciliations to maintain accurate and compliant financial statements, leveraging tools like Tally ERP and Microsoft Excel for reconciliation processes.

Assisted in the preparation and monitoring of the annual budget to support strategic business planning, focusing on the procurement and sales of auto parts, and improving the cost control process.

Generated and reviewed tax invoices and vendor documentation to ensure accurate compliance with local tax regulations (GST/VAT), working closely with internal teams to ensure proper invoicing and tax reporting for auto parts transactions.

Delivered detailed and accurate financial reports for management, providing key insights to support strategic decision-making in a dynamic manufacturing environment.

Muthoot Finance Ltd.

Accounts Assistant Ambala, India January 2013 – February 2014

Assisted in the preparation of financial statements, journal entries, and ledgers using accounting software such as Tally ERP and Microsoft Excel, ensuring compliance with internal controls and reporting standards.

Managed customer loan accounts, processed interest payments, and maintained detailed transaction histories in line with regulatory and audit requirements.

Supported bank reconciliation processes by verifying transactions and resolving discrepancies to maintain accurate cash flow records.

Assisted with tax compliance including TDS (Tax Deducted at Source) and GST filings, contributing to timely and accurate regulatory submissions.

Generated periodic financial summaries and supported internal reporting processes, helping management assess performance metrics.

Maintained strict data confidentiality and followed standard financial protocols consistent with financial institutions' practices in Canada.

Developed familiarity with financial services operations and client-facing environments, enhancing communication and customer service skills within a financial context.

EDUCATION & CERTIFICATIONS

-Project Management (Diploma) – Algoma University, Canada (April 2025)

-MBA in Finance (Major), Marketing (Minor) – Kurukshetra University, India (2011)

- B. Com (General) – Kurukshetra University, India (2009)

- One-Year Certification in Retailing – Kurukshetra University, India (2009)

- Project Training – 45-day training at KARVY Stock Broking Ltd.

KEY SKILLS & ATTRIBUTES

Strong analytical and financial modeling skills

Expertise in variance analysis and budgeting

Experience with financial reporting and reconciliation

Excellent communication and leadership abilities

Ability to manage multiple projects and meet deadlines

Proven problem-solving and decision-making skills

Languages Spoken: English, Hindi, Punjabi, Urdu

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