Project Manager Management

MARCO AURELIO BRAGA PAIM

São Paulo, SP +55-119******** ***********@*****.*** LinkedIn

EXECUTIVE SUMMARY

ADVISORY PROJECT MANAGER

TECH MULTINATIONAL GLOBAL PROJECTS & TEAMS NORTH AMERICA, LA, EMEA & ASIA CLIENTS An experienced Advisor Project Manager with a strong technical background and proven skills in project delivery management. A career built in renowned companies with 17 years at IBM and Kyndryl – IBM spinoff, supporting clients in North America, LA, EMEA, and Asia. Track record of success in managing IAAS for Storage projects, excelling in managing multiple tasks in a fast-paced environment. Oral and written communication skills and adept at coordinating services with local and remote stakeholders, ensuring smooth project execution across diverse teams and geographical locations. A blend of technical expertise, client-facing skills, and proven project management abilities with an innovative attitude to fulfill clients’ and companies’ goals. Knowledge shared in lectures and courses at Etecs, Fatecs, and Mackenzie University regarding test management, software implementation, and project management. Twenty-seven badges earned for Project Manager Experienced, Agile Achiever, Mentor, and Architect. Technical Skills: IAAS Technical Delivery Project Management Life Cycle Test Java Agile Kanban

Waterfalls Service Now Planner Microsoft tools Scrum Jira Linux Build IBM Rational IBM Maximo Smart Cloud Control Desk

PROFESSIONAL EXPERIENCE

IBM KYNDRYL - IBM Spinoff MAY 2007 - NOVEMBER 2024 LEAD, PROJECT MANAGEMENT ADVISORY SEPTEMBER 2021 - NOVEMBER 2024 Worked directly with the upper management team on leading IAAS projects with 80+ people involved directly in North America, LA, EMEA, and Asia, collaborating on data migration to the Cloud. Participated in the decommissioning of devices and racks and all kinds of network testing. Collaborated as a planner on the project management tool implementation. Highlights: o Managed over 15 projects per quartile connecting various areas as director, architect, compliance, finance, data center, technical, and team deployment. o Revamped Kyndryl's data center operations by successfully identifying and removing unlisted equipment, freeing up secondary and primary centers within a year while staying under budget and without additional costs.

ADVISORY PROJECT MANAGER JUNE 2018 - SEPTEMBER 2021 Managed decommissions and network projects, keeping in touch with many areas such as compliance, technical, and deployment teams. Mentored local and offshore teams on projects and project management tools. Highlight:

o Successfully reorganized and migrated all data equipment from the North American account to the European account in less than 1 year without any issues, resulting in cost allocation, better accuracy, and improved data management.

TECHNICAL DELIVERY SPECIALIST PROJECT JANUARY 2015 - MAY 2018 Led Global Test Organization projects with North America, LA, EMEA and Asia, contemplating Life Cycle Testing, Software Development, Quality assurance, change management and incident management. Oversaw the implementation of the Collaborative Lifecycle Management on the SSCD project as a Team Leader. Set team targets to match business metrics, performance standards, and test processes, managing individual and team performance. Considered a technical or functional expert in the field. Provided leadership for test planning, execution, reporting, and interpretation. Highlights: o Established new T&T methodology, processes, and tools in 6 months, using market experience, deal data, and client expectations to streamline contracted services into steady state services for the Global T&T Engineering team.

o Utilized CLM tools to streamline data organization and implement real-time testing, resulting in improved software building efficiency and cost savings within one year. Rewarded project - Manager’s Choice Award.

TECHNICAL SPECIALIST PROFESSION AUGUST 2010 - DECEMBER 2014 Worked on Test Projects on Global Test Organization and IBM Lab with North America, LA, EMEA, and Asia, contemplating Life Cycle Testing, Software Development, Quality assurance, change management, and incident management. Planned functional and non-functional test cases and developed test plans and designs with direction from the Leaders. Evaluated the functional and non-functional requirements for testability and led the review of the technical acceptance criteria. Develop the test scenarios and test cases. Provided leadership for test execution, reporting, and interpretation. PRODUCTION SUPPORT SPECIALIST MAY 2007 - AUGUST 2007 Supported projects for billing mediation platforms mainly used by telecom companies, which typically need to process UDRs - Usage detail records for North America. Improved work procedures, building a tool with Java to automate the process.

PREVIOUS EXPERIENCE:

Outdoor Life & Sports ENTREPRENEUR MARCH 2004 - APRIL 2007 Unilever PRODUCTION SUPPORT SPECIALIST SEPTEMBER 2002 - FEBRUARY 2004 AT&T SUPPORT ANALYST JULY 2000 - NOVEMBER 2001

OMINT SUPPORT ANALYST FEBRUARY 1994 - JULY 2000

RECOGNITIONS & AWARDS

2022 For Sharing Success The Kyndryl Way principle! For all the efforts to delight client! Kyndryl 2016 Manager’s Choice Award - Dare to Create Original Ideas IBM 2008 Achievement Award - SME – Transmission of usage files Project - Billing Platforms Sprint, Nextel

& IBM

2000 Achievement Award - Team Member of AT&T LATAM Backbone Implementation AT&T ACADEMIC BACKGROUND

2019 Project Management Professional Certificate Stafford House International 2000 Systems Analysis - Graduate Studies Universidade Presbiteriana Mackenzie 1997 Bachelor’s in Data Processing Universidade Ibirapuera BADGES – most relevant

IBM Experienced Project Manager

IBM Agile Achiever

Kyndryl Consultant Profession - Foundation

Enterprise Design Thinking Co-Creator

Architect Project Badge - Level 2

Kyndryl Leadership Behavior

Education Industry Jumpstart

Media and Entertainment Industry Jumpstart

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