Support Specialist Technical
Resume:
CASANDRA T. ARTHUR
**** *** ** *** *** KANSAS CITY, MO 64108
****************@*****.***
Solution-oriented and problem solver with several years of experience working in manufacturing and healthcare. Highly skilled in communication, date enrty, medical terminology and attention to detail.
PROFESSIONAL EXPERIENCE
SPECTRUM
Technical Support Specialist September 2023- Present
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailing all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Actively update, maintain and monitor all aspects of computer networks
United States Postal Services
Postal Clerk II October 2014- September 2023
Sort stages, and delivers daily incoming USPS
Maintains a working knowledge of proper USPS procedure and forms
Processes outgoing mail using high-speed metering equipment
Prepares outgoing USPS first class, bulk, pre-sort, international, express, certified and registered
Participate in metric development and data collection for ongoing assessment purposes.
Collect, tabulate and reports data on postal routes, costs, charges and mail volume
EDUCATION
General Education Development Diploma December 1989
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