Customer Service Hands-On
Resume:
CURRICULUM VITAE
Name: Iradukunda Yves
Date of Birth: September 27, 2004
Sex: Male
Nationality: Rwandan
ID Number: 1200480069049018
Marital Status: Single
Phone: 079*******
Email: *****************@*****.***
PERSONAL PROFILE
Dedicated and customer-oriented hospitality graduate with hands-on experience in food and beverage service. Skilled in restaurant operations, customer service, and guest satisfaction. Eager to apply knowledge and passion for service in a professional restaurant environment. ADDRESS
Current Residence:
Gatsata Sector, Gasabo District, Kigali City, Rwanda Place of Birth:
Muhima Sector, Nyarugenge District, Kigali City, Rwanda EDUCATIONAL BACKGROUND
- 2021-2024: Kigali Excellent Tourism & Hospitality Academy (KETHA) - Advanced Certificate in Hotel Operations
- 2018-2021: Camp Kigali Secondary School - Ordinary Level Certificate
- 2012-2017: GS Sainte Famille Primary School - Primary School Certificate LANGUAGES
- Kinyarwanda: Excellent (Read, Write, Speak)
- English: Very Good (Read, Write, Speak)
PROFESSIONAL EXPERIENCE
- Intern Waiter (Training in Restaurant Service)
Kigali Excellent Tourism & Hospitality Academy
May 2022 (3 days)
- Participated in hands-on training for restaurant service and room attendant operations.
- Learned customer care, table setup, order taking, and serving skills.
- Intern Chef
Marriott Hotel Kigali
August 1 - September 1, 2022
- Assisted in food preparation and kitchen operations.
- Intern Chef
The Retreat Kigali Hotel
- Gained experience in kitchen support, food handling, and hygiene procedures. SKILLS
- Strong customer service and communication skills
- Knowledge of restaurant and room service operations
- Computer skills: Microsoft Word, Excel, PowerPoint, Internet REFERENCES
1. Dr. Habimana Alphonse
Principal of KETHA / Secretary General, Rwanda Hospitality and Tourism Educators Association Phone: 078*******
2. Jean Robert Rucekeri
F&B Manager, Grazia Apartment Hotel
Phone: 078*******
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