Customer Service Call Center

Galloway, OH *****

380-***-****

*********@*****.***

MICKEYE STEWART

SKILLS

All Microsoft applications, document control and owner. SOP creator and owner, extension banking knowledge with A/P & A/R experience. SAP, MXP, CRM. Invoicing, credit card processing and postings. Dedicated to Customer service, phone etiquette, active listening, problem solving. Exceptional communication skills. ACCOMPLISHME

NTS/PROJECTS

AWARD WINNING SAFETY PROGRAM, MASTER DATA TEAM LEAD, 5S, HSE SPECIALIST, CPR /AED CERTIFIED, CPI CERTIFIED

EXPERIENCE Buckeye Ranch- Administrative Professional 2025-present

Uploading confidential documents Into the Smartcare system. Scanning and creating reports from case workers on the children at the facility. Operated Security gates and checked in and scheduled visitors for the children with PO officers, Gift Health Pharmacy-Call Center Representative

2024-2025

Call center setting. Assisted with 50 to 70 inbound and outbound calls. Our patients would be asking about medications, their prescriptions, shipping. Would troubleshoot the online payment web link. Provided exceptional award winning customer service. We also completed online chat experiences. Helped create the verbiage To be used in the chats.

COMPOSITES ONE-ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE 2017-2024

Key place holder in the office. Invoicing completed daily for three warehouses with a 96% to 98% accuracy rating. All banking and credit cards deposit completed daily with reconciliation with A/P and A/R. Helped the sales team with quotes and researched item numbers and descriptions. Worked with the HSE department obtaining the REACH, ROHS and chemical data sheets. Created a library for these documents that instill being used. Ordered all supplies for the office of 30 personnel. Creator of the Safety Program for our location that won awards for 3 years in a row. Team Leader on the Master Data Team for 2 years. SAP trainer For 12 other administrative assistants across the country. Created the hard copy filing system and handled all document uploading for the retention files. Any and all office duties that need to be completed. Worked closely with customer service representatives on whatever they needed assistance with.

EDUCATION COLUMBUS STATE COMMUNITY COLLEGE

3.2 GPA Psychology Major. Take classes when I can afford to do GOALS To exceed customer expectations with each and every encounter. Create positive phone experience, as well as outstanding follow up with resolutions to concerns and problems.

LEADERSHIP I excel at building effective relationships with teammates and with clients, delivers consistent results meeting daily goals and team goals. I will be a positive asset to your great company.

REFERENCES Upon request

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