Pharmacy Technician Customer Service

Ronisha Wadley

Profile

Experienced Pharmacy Technician Apprentice with expertise in prescription processing and medication management.

Proficient in point-of-sale transactions, inventory control, and shipping procedures.

Strong knowledge of HIPAA compliance and maintaining confidentiality in pharmacy operations.

Proven ability to deliver exceptional customer service and assist healthcare providers with accuracy.

Committed to enhancing patient well-being through precise medication dispensing and professional care.

Skills

Medication management

Prescription processing

Customer assistance

HIPAA compliance

Confidentiality

Point-of-sale transactions

Inventory management

Shipping and labeling

Patient care

Daily living assistance

Personal hygiene support

Communication skills

Workflow optimization

Problem-solving

Team collaboration

Work Experience

Rios Pharmacy, Morton, PA 07/2021 - 02/2025

Job Type: Full Time

Job Title: Pharmacy Technician

Responsibilities:

Answered incoming phone calls, assisted customers and healthcare providers with inquiries, and provided guidance on orders and prescriptions.

Processed prescription sales through the point-of-sale system and handled customer transactions with accuracy.

Created shipping labels and efficiently packed medications for delivery to ensure timely and secure shipping.

Stocked, labeled, and inventoried medications to maintain accurate records and ensure proper storage.

Calculated dosages accurately filled prescriptions, and prepared prescription labels with precision.

Counted and labeled prescriptions with the correct item and quantity.

Assisted onsite patients, addressed concerns, and provided exceptional customer service.

Resolved customer issues over the phone and in person by helping with order placement, system navigation, and locating items.

Aventura Health Group, Prospect Park, PA 01/2021 - 09/2023

Job Type: Full Time

Job Title: PCA Personal Care Assistant

Responsibilities:

Provided support with daily living activities, encouraging independence and overall well-being.

Assisted patients with personal hygiene routines, including bathing and grooming, to maintain cleanliness and comfort.

Helped individuals with dressing and other self-care tasks to promote dignity and autonomy.

Monitored and supported patients in their daily routines, ensuring a safe and comfortable environment.

Encouraged and facilitated healthy habits to enhance physical and emotional well-being.

Education

Chester education foundation, Chester, PA 06/2023

High school diploma in Pharmacy Technician

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