Cyber Security Customer Service

John L. Mercure Jr.

********@*****.*** 480-***-**** linkedin.com/in/john-mercure-jr-311246110

Mesa, Az 85206

Summary

IT professional with a Master’s degree in Cyber Security. Eager to secure an opportunity to utilize my experience in information technology, and customer service and apply my skills in identifying vulnerabilities and providing solutions. Also, have experience in setting up new hardware, desktop/laptop computers, printers, mobile barcode scanners, and label printers. I have a passion for problem solving.

Skills

Programming: SQL, Python, MySQL, Perl, Java, HTML5, CSS. Systems: Windows, Linux, Unix. Security: Incident response, risk mitigation, data encryption, key management, malware, intrusion detection, ID/IPS, DLP, SIEM, vulnerability scanning, web gateway, proxy appliances, antivirus tools, CASB, Saas, MITRE ATT&CK, penetration testing. Software Applications: Excel, Access, Word, Wireshark, Edraw VM Box, Virtual Box, Microsoft Office Other: Change Management, JCL, NMAP, TCP/IP, TCP.

Experience

Cybersecurity Fellow Projects: Springboard: Remote September 2021 - Present

Responsible for operations and administration of the enterprise security solutions and processes.

Administered and maintained security infrastructure.

Gathered documents and security requirements to support enterprise security initiatives.

Worked with IPS, vulnerability scanning/management, system hardening, security standards, data loss prevention solution, and endpoint detection and response.

Ensured information security assets are maintained and inventoried.

Worked with IPS, vulnerability scanning/management, system hardening, security standards, Data Loss Prevention (DLP), Microsoft Office, Word, Excel, Powerpoint, and endpoint detection and response.

IT Tech Ops: First Data: Chandler, Az April 2004 – May 2020

· Monitored hardware, and responded to Remedy tickets, rebooted servers, firewalls, and Cisco extenders.

· Updated status of incident records and work orders, utilizing tracking software for change management records and hardware repair

· Troubleshooted hardware such as firewalls, switches, servers, gateways, racks, extenders, and mainframe computers

· Processed tapes and analyzed data accuracy in the database of creation dates, retention dates, and amount of records to facilitate the destruction of tapes, increasing response time by 25% per day

· Entered in Excel dates, serial numbers, asset tags, tracking numbers, and hardware make, utilizing CG4 software and HPAM database, resulting in 25% faster retrieval of information

Education

Cyber Security Career Track Certification September 2021- Present

Springboard

Master’s of Science in Cyber Security May 2019

Grand Canyon University GPA: 3.89 (Out of 4.0)

Bachelor’s of Arts in Information Systems January 1995

Contact this candidate