Customer Service Call Center

Lauren Burke

***** ******* ***,*** *****,

Clinton township 48038

Cell: 516-***-****

Email: *******@*****.***

OBJECTIVE

Highly motivated, and dependable individual looking for an opportunity to utilize my strong customer service background, and my ability to work well with other to add to the professional image of the company.

EDUCATION

Graduate of James Madison High School

● Class of 2021

WORK EXPERIENCE

● Call center representative- Michigan institute of Urology- Sept 2023- present I receive inbound calls, regarding scheduling and rescheduling appointments and procedures for patients.

● Medical assistant at Michigan institute of urology- April 2022- Sept 2023 Assisted the doctor with patients; brought patients to their room, took vitals and assisted doctor with in office procedures.

● Cashier at Town of Hempstead Receiver of Taxes Office- July 2019- Oct 2021 Took checks and processed the tax stub through machine. In accounting department handles bounced checks. I worked as a receptionist periodically.

● Assistant in Childcare Centre- Jan 2019- June 2019 Helped children with their homework, made snacks, and supervised them playing in a park.

● Camp counselor- June 2018 - August 2018

Took care of children ages 3-12. Made snacks and made agendas for the children. SKILLS

● Receptionist skills

● Public speaking

● Computer skills( Microsoft office and Word)

● Problem solving

● Time management

● Active listener

● Patience

● Strong communication skills

VOLUNTEER EXPERIENCE

● Uniondale Public Library May 2015- June 2021

Junior Friends, assisted at children’s programs, attended Teen club.

● Uniondale Junior Firefighters- Sept 2017- 2021

Trained to become a Firefighter.

● Uniondale Community Land Trust

Youth member, assisted with my organization. We funded affordable housing, community gardens, civic buildings, commercial spaces and other community assets on behalf of my community.

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