Technical Writer Program Manager

Experienced and results-driven technical and scientific communications professional with expertise in technical writing/editing, program management, and content management. Expert in writing and managing product tutorials, policies & procedures, business requirements, enterprise-level content, and high-level design documentation. Proficient in learning sciences and technical communication for various audiences, including writing C-Suite narrative memos, academic, software engineering, company-wide processes, and customer-facing support.

• Content management

• Technical writing and editing

• PMP and Agile methodology

• Program and project management

• Risk assessment and strategic planning

• Change management

Blue Origin Kent, WA

Senior Technical Writer Safety, Quality, and Mission Assurance 2023-2025

• Updated 600+ Quality / Environmental Health and Safety Policy & Procedure documents.

• Designed and installed company style guide and Generative AI best practices for six technical writers leading to uniform practice across 8 departments

• Increased usage of AS9100 and AS9115 by ~70% across the enterprise.

• Developed SharePoint and Jira content intake and analytics to track progress and invoke transparency.

• Led weekly Change Control Board meetings for100+ departmental representatives for a weekly status report. Optum Minneapolis, MN

Content Manager Software Development Team (CONTRACT) 2022-2023

• Authored 31 technical runbook and install guides across SharePoint and GitHub repositories.

• Maintained regulatory compliance and developed instruction for call center routing security.

• Built and maintained SharePoint and GitHub analytics to track usage.

• Increased runbook usage by 80% across all teams.

• Developed and implemented technical writer team’s 2022 and 2023 business goals. Microsoft Redmond, WA

Technical Writer / Program Manager Microsoft Educator Center 2017-2022

Increased view count by six-fold on the Microsoft Educator Center—research documentation can be found here: https://learntechlib.org/primary/p/216073/.

Migrated 1500+ documents in the Microsoft Educator Center (MEC) https://education.microsoft.com to the Learn Educator Center (LEC) https://docs.microsoft.com/en-us/learn/educator-center/.

Led development of online Professional Development by over 300 content authors and instructional designers.

Grew MEC from under 200k users per month in English to over 1 million per month across 47 locales.

Created 100+ online learning modules and assessments in English, with 500+ additional translations. Abraham DeWeese

19125 Ballinger Way NE #102 **************@*******.*** Lake Forest Park, WA 98155 206-***-****

AREAS OF EXPERTISE

RELEVANT EXPERIENCE

Ericsson Bellevue, WA

Technical Writer High-Level Design 2013–2016

Copy edited and administered content library high-level design, low-level design, and release notes for billing software release (Agile environment).

Managed content (draft, revision, and final) for over 35 projects, including regular updates of customer-facing API Documentation.

Reviewed and uploaded 200+ engineering projects into GitHub. AT&T Bothell, WA

Technical Writer / Program Manager Help Center Support / Demo Equipment Program 2009–2012

Managed team of six for $2.5 worth of equipment for the Demo Equipment program that ensured high-value sales for enterprise customers.

Bridged communication gaps with the Technical Support and System Engineering teams to facilitate feedback on 3G handsets, telemetry tools, and data cards to vendors specifications

Authored 100+ user stories to explain incident flow using for decision flows for Demo Equipment scenarios.

Migrated over 1,200 processes and procedures from ATG Knowledge to Vignette Content Management Systems CMS).

Generated and maintained thousands of customer support and product articles for general audiences with view counts in the hundreds of thousands on iPhone and RIM Blackberry devices.

• Doctorate in Education – Applied Learning

University of Miami, Miami, FL

• Master of Science in Technical Communication – Human-Centered Design and Engineering University of Washington, Seattle, WA

• Bachelor of Arts in Business Administration – Business Management Eastern Washington University, Cheney, WA

PODCAST SEATTLE SPORTS UNION 2015–Present

• Host sports podcast https://feeds.captivate.fm/the-seattle-sports-union/. RADIO PRODUCER AND CO-HOST WISDOM WITHIN RADIO -KKNW 2012–2015

• Develop program content, manage guests, fact-checking, receive phone calls, and draft show outlines. Tools: Adobe Creative Suite ATG Knowledge Autodesk Captivate Dreamweaver GitHub HD Remedy Jira Madcap Flare MS Office MS Project MS Power BI MS SharePoint Visio RoboHelp Salesforce SEO ServiceNow Snagit Visual Studio Office

Frameworks and environments: Agile Scrum APA, CMOS, and Microsoft Style guides API Documentation AS9100 and AS9115 Azure Blue Origin Generative AI (Blue GPT) CSS Git HTML/XML ServiceDesk Markdown Six Sigma

(Green Belt) SQL Waterfall Windchill

EDUCATION

OTHER

TECHNICAL ACUMEN

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