It Support Technician

Chris Wells

865-***-**** ***********@*****.*** Knoxville, TN

chriswellsdev.com

WORK EXPERIENCE

IT Support Technician Pomeroy June 2024 – Present

●Collaborated in an agile environment to resolve hardware/software issues, ensuring high-quality service delivery and exceeding SLA targets.

●Enhanced troubleshooting skills by resolving complex technical issues, improving system uptime and user productivity.

●Utilized a ticketing system to document, track, and resolve technical issues efficiently, ensuring transparency and knowledge sharing.

●Analyzed and resolved network configuration problems, leveraging foundational knowledge of operating systems (Windows, ChromeOS).

●Achieved a 15% reduction in inventory discrepancies by optimizing inventory tracking and management processes.

CYBERSECURITY SPECIALIST JM Addington Technology Solutions Jan 2024 – May 2024

●Developed PowerShell scripts to automate system processes, reducing manual tasks by 60%.

●Identified and mitigated vulnerabilities, enhancing system security and reducing incidents by 30%.

●Collaborated with cross-functional teams to resolve critical issues, such as rectifying misconfigured firewalls, preventing significant disruptions.

●Designed and implemented security measures that reduced phishing attacks by 25%.

IT Support Tidwell Home Improvement March 2018 - December 2023

●Resolved technical issues for over 15 employees, ensuring minimal downtime

●Assisted in the implementation of new IT systems, reducing system errors by 25%

●Collaborated with the IT team to meet quarterly targets, achieving 100% of goals

●Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

EDUCATION

Bachelor of Science in Software Engineering

Western Governors University (WGU)

Competency-based learning with a focus on Python, JavaScript, and modern web frameworks.

Associate of Science

Pellissippi State Community College

Graduated Magna Cum Laude, 3.9 GPA

SKILLS

Design Thinking, Wireframe Creation, Full Stack Coding, Project Management Tools, Data Structures & Algorithms, Version Control (Git), Web Development (Frameworks), Database Management, Agile Methodologies, Cloud Platforms, Communication & Teamwork, Ticket Creation, Automated workflows, Remote management, Customer service, next.js, front-end, back-end, SQL, Node.js, HTML, CSS, online games, godot, unity, unreal, Active Directory Domains, ChromeOS, VMWare

CERTS

●Comptia net+

●Certiport software development

●Front-End Developer Certificate

PROJECTS

Project Chelsea mobile application

●Directed a cross-functional team in the creation of a React Native mobile app, aligning closely with the client's requirements; optimized app performance leading to a 25% rise in app store ratings and positive reviews.

●Guided the project from conceptualization to deployment, achieving a remarkable 20% increase in operational efficiency with an innovative application modelled after Uber, tailored specifically for restaurant staff.

●Engineered a seamless user experience by incorporating predictive analytics, leading to a 30% boost in user retention and a 20% increase in average session duration.

Seating Chart C# application

●Engineered an innovative Seating Chart C# application, decreasing teacher workload by 25%.

●Seamlessly randomizes student lists, enhancing classroom engagement by 25%.

●Transformed mundane seating arrangements into exciting classroom experiences, boosting student participation by 20%.

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