Customer Service Phone Representative

RENNEL STEWART

Naperville, Illinois ***** 708-***-****

******.*******@*****.***

SUMMARY

A dedicated and versatile customer service professional with multifaceted experience in product communication, sales, troubleshooting, escalation management, planning, scheduling, and assembly line coordination. A forward-thinking and performance-driven producer who implements solutions to drive customer growth, improve customer retention, reconcile issues, and generate revenue. Proven aptitude for ensuring accuracy and compliance, minimizing costs and risks, resolving issues, and consistently achieving deadlines and objectives.

EXPERIENCE

AUCERA Oak Brook,Illinois

Customer Service Phone Representative 2024-Present

Make outbound calls for additional benefits for Lincoln Heritage Life insurance policy holders

DYSON, INC. Aurora, Illinois

Customer Service Phone Representative 2014-2023

Answered calls for customers and troubleshot vacuum cleaner issues.

Troubleshot all Dyson products.

Helped with customer issues on first call.

Transferred escalated calls and helped with accounting issues.

Made sales for company.

AFTERMATH INC. Aurora, Illinois

Customer Service Phone Representative 2013-2014

Made calls to coroners, funeral directors, medical examiners, sheriffs’ departments, and police departments all over the United States.

Communicated with hazard teams for instructions.

K-MART CORPS Aurora, Illinois

Customer Service 2012-2014

Operated at backend, sales, stock, warehouse, and register. Assisted customer with any issues.

SILVERLEAF RESORTS INC. Schaumburg, Illinois

Event Specialist 2012-2013

Enrolled customers for vacations. Offered timeshares.

ADDITIONAL EXPERIENCE

TMG MARKETING, Batavia, Illinois, Customer Service Phone Representative, 2010-2011. Answered calls from customers that purchased cruises for Carnival, Royal Caribbean, and Norwegian Sky. Booked cruises with cruise lines.

CATERPILLAR TRACTOR CO., Montgomery, Illinois, Assembler, 2005-2010

WAREHOUSE WORKER, 1974-1992

EDUCATION

ASSOCIATE’S DEGREE IN APPLIED SCIENCE

TECHNICAL SKILLS

Word, Spreadsheets, SAP, Calculator, Excellent Phone Skills, Excellent Communication Skills

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