Service Designer Systems
Resume:
Vale Villegas
Design Leader
Human-Centered
Innovation
Experienced service and systems designer with 8+ years driving human-centered design across federal, commercial, and internal tools. Proven track record leading teams, shaping design strategies, and scaling inclusive practices. Passionate about using design to build equitable experiences and resilient organizations.
Employment History
Senior Service Designer at Steampunk, Boston
JANUARY 2023 — MARCH 2025
Built and led a growing design team (2 designers added) to deliver a $1B+ Salesforce compensation system for wildfire victims under FEMA’s Fire Assistance Act. Drove research, workshop facilitation, and blueprinting to streamline user interactions. Partnered directly with FEMA leadership and cross-functional teams to ensure successful implementation.
Service Designer at Accenture Song, Boston
DECEMBER 2020 — NOVEMBER 2022
Led end-to-end design efforts for Fortune 500 clients, including user research, concept development, and blueprint creation. Collaborated with clients and engineering teams to translate strategic insights into tangible product experiences.
Innovation Design Senior Consulting Analyst at Accenture, Philadelphia
FEBRUARY 2020 — DECEMBER 2020
Utilized human-centered design to develop innovation frameworks for revolutionary consumer products. Mentored junior team members and led client workshops.
Senior Consulting Analyst at Accenture, Philadelphia SEPTEMBER 2017 — FEBRUARY 2020
Built a design system using human-centered design. Led an interdisciplinary team through multiple development cycles, aligning design goals with business needs. Education
Aerospace Engineering at University of Central Florida, Orlando
AUGUST 2011 — MAY 2017
Details
Boston
********************@*****.***
Skills
Design Thinking
Workshop Design and
Facilitation
Project Management
Design Research
Service Blueprints
Figma/Figjam
Mural
Miro
Languages
Spanish
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